Multinational Client Service Specialist in London

Our operations teams as part of the Middle Office division are at the centre of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combining working from home and from our Ipswich/London office. Our culture fosters collaboration, customer service and colleague development. You may be required to travel to our London office from time to time as well as support Underwriters and other internal stakeholders to provide tailored Multinational Service Solutions for Clients and Brokers.

Working on Process and Projects to enhance the servicing of those lines as well as answering questions and problem solving. You will also be responsible for providing efficient and high-quality underwriting administration services to the UK Company Platform Underwriting Multinational Programmes. You will support the end‑to‑end underwriting process through regular liaison with other functions to ensure the highest quality of service. You will efficiently and accurately process our accounts including monitoring data, backlog clean ups and project work, ensuring you adhere to all AXA XL’s policies.

To be successful in the role you will have knowledge of Multinational Client Servicing, with the ability to support underwriting in pre‑and post‑bind processes and other underwriting‑related tools.

What you’ll be doing

• Complete end to end servicing on renewal and small New Multinational accounts including all prebind and post bind tasks.
• Complete premium allocations and tax overviews including Freedom of Services.
• Provide detailed tracking of premium and policy issuance for internal and external parties.
• Attend broker and client meetings.
• Process co‑reinsurance and facultative renewal policies and ensure accurate payments are made.
• Ensure data quality accuracy ratios at the defined level/met.
• Support project work to ensure that existing processes meet requirements including UAT.
• Data input to support existing backlog clean up exercises.
• Review account queries and either instruct, or process as required.
• Develop an internal network for facilitating the transfer of information and data between functions and departments.
• Develop good knowledge with regards to systems and processes, keep abreast of new guidelines published.
• Assist with monitoring KPIs through reporting.
• Ad‑hoc tasks as assigned by manager.

You will report to an Assistant Operations Manager.

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities

• Exposure and understanding of the Insurance market.
• Knowledge of Multinational Programme Servicing would be beneficial.
• Knowledge of reinsurance including treaties and facultative would be beneficial.
• Microsoft Office knowledge – particularly a good understanding of Excel.
• Good organisational and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work in a team environment as well as alone.

Desired Skills and Abilities

• Knowledge of how MNS programmes are structured.
• Presenting experience.

What we offer

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family‑friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑size companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.