Global Head of Technical Claims and Exposure Management in London

At AXA XL we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyze deeper. Dream bigger. Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly.

How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As Global Head of Technical Claims & Exposure Management, you will, in collaboration with the Business Unit Chief Claims Officers, their teams and Claim Practice leaders:

• Drive consistency in claims practices, particularly around large losses and cat events.
• Develop and share a global view of the claim exposures, the portfolio and trends with the wider business, communicating insights and experiences across products and geographies.
• Identify claims trends and insights and partner with all relevant stakeholders to take appropriate actions.

You will be part of the Claims Leadership Team, actively contributing to wider claims initiatives. You will also be the principal Claims Stakeholder partner for other functions such as GCUO, AFR and Ceded Re. The role is open to candidates from all locations with home office location to be agreed. The scope is worldwide therefore a flexible approach is required. There will be some international travel and work outside of normal office hours may be required given multiple time zones. We are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you’ll be doing

What will your essential responsibilities include?

• Globally monitoring (with the support of Practice Leaders) a portfolio of the largest and most complex losses and potential exposures handled within the Claims Organization - promoting best claim handling practices and ensuring compliance with early warning and large loss protocols, with a remit to reporting appropriately to the Chief Claims Officer, the Global Leadership team and other key stakeholders.
• Providing insights into global watchlist developments and emerging risks & trends.
• Large Loss Governance: Responsible for continuous development of the Large Loss Framework (including the Watchlist). Ensuring that across the portfolio, claims handling is compliant with the Large Loss Framework and that there is consistency across Business Units and Product Lines.
• Active participation and leadership in roundtables and strategy determination on claims exceeding and agreed threshold and making recommendations to /seeking concurrence from the Chief Claims Officer as required.
• In collaboration with CCOs, driving accurate and timely reserving and surfacing of lessons learned.
• Acting as a Strategic Business Partner to GCUO Leadership, ensuring that each GCUO leader has an appropriate Claims Business partner to keep them appraised on the portfolio, trends and lessons learned, as well as supporting them in their strategic initiatives.
• Supporting the Claims Practice leaders in developing solid partnerships with their GCUO counterparts.
• Leading the Claims team in investigating exposures and response to large loss and cat events, particularly those that transcend business lines and geographies and communicating this to the wider business.
• Leading the Claims Major Event Management response on behalf of the Chief Claims Officer and participating in the Major Event Review Committee (MERC) which is chaired by the Chief Actuary.
• Leading the Global Practice community - through a combination of direct management responsibility for dedicated Global Practice leaders and effective influence/collaboration with other Practice leaders who have a reporting line through the Business Units.
• Ensuring that Practice Leaders operate as an effective community, with open communication and support.
• Driving that group in surfacing lessons learned when working with the claims team, sharing across the claims’ community and with other stakeholders - providing critical post-loss analysis, wording guidance and feedback.
• Working with the Data & Analytics team, drive the continuous evolution and improvement of claims data insights, including Key Performance Metrics.
• Leading the Claims team in presenting to the quarterly Claims Risk Committee (“CRC”), ensuring an ever-evolving data set and an agenda that surfaces important topics that should be shared and responds to the feedback of the committee.

You will report to the Chief Administrative Officer & Global Chief Claims Officer. Reporting directly into this role will be three Global Practice leaders and two colleagues focused on Exposure management and reporting.

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Exposure Management: In depth experience in Major Event/Catastrophe and Exposure Management including identification, tracking, reporting and analysis of Major Events, Significant Losses, and Emerging Risks.
• Strategic Leadership: Role modeling by setting a high bar for performance, engagement and commitment. Experience leading, inspiring and supporting a team of experts across various countries, respectful of different cultures, customs and practices. Takes initiative. Ability to lead without supervision.
• Claims Experience: Suitable candidates are likely to have extensive claims experience, with prior experience in more than one of the core business lines (Property/Casualty/Specialty/Financial Lines) - including experience handling complex claims and managing a portfolio. Good working knowledge of litigation management and pertinent regulatory issues.
• Legal & Regulatory Knowledge: Robust knowledge of multi-jurisdictional insurance coverage law and claim regulations.
• Market knowledge: A good knowledge of Americas, UK & Lloyds and APAC & Europe market dynamics, processes, and systems.
• Customer Focus: High dedication to customer service including professionalism and diplomacy in broker and insured relations.
• Effective Collaborator: Ability to develop and maintain productive working relationships both within claims and in other parts of the organization. Providing guidance and seeking input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team, including helping colleagues who may not have worked together before to forge connections. Supportive of colleagues/emerging talent: Providing support, encouragement and training to colleagues as required. Able to spot talent of the future and nurture that, providing opportunities to grow and develop.
• Outstanding Communicator: Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to engage effectively with the Global Leadership team and other senior colleagues succinctly and assuredly. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
• Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency.
• Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities. Fluent in English (and desirable another European Language such as French or German).

What we offer

Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Total Rewards: AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

For more information, please see axaxl.com/sustainability.

Who we are: AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.