At a Glance
- Tasks: Provide high-quality assistance and support to insured clients over the phone.
- Company: Join a leading company committed to inclusivity and respect for all employees.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping people in need and developing your skills.
- Qualifications: High school diploma, customer service experience, and strong English skills.
The predicted salary is between 30000 - 40000 £ per year.
All’interno della Divisione Operativa, la risorsa ricercata si occuperà di garantire un servizio di assistenza di alta qualità, rispondendo alle chiamate degli assicurati e offrendo supporto. Come Operatore/Operatrice della Centrale Operativa, gestirà le richieste di assistenza e sarà responsabile di aprire e aggiornare i dossier nel sistema gestionale, coordinare interventi di assistenza e fornire informazioni chiare e tempestive.
In particolare, si occuperà di:
- Ricevere le chiamate degli assicurati e aprire nel gestionale il relativo dossier.
- Attivare e monitorare i servizi di assistenza necessari (carro attrezzi, supporto sanitario, interventi domestici).
- Monitorare lo svolgimento dell’assistenza e tenere costantemente aggiornato il dossier sul sistema gestionale.
- Fornire agli assicurati le informazioni richieste.
Competenze richieste:
- Diploma di maturità
- Preferibile esperienza nel Customer Service
- Ottima conoscenza della lingua Inglese sia scritta che parlata
- Buona padronanza di Excel
- Ottime doti relazionali e comunicative
- Capacità di problem solving, di organizzazione e gestione delle priorità
- Attitudine al lavoro in ambienti dinamici
- Possesso della patente B e automunito/a.
Modalità di lavoro: ibrida.
Tipologia contrattuale: tempo determinato di 12 mesi.
Orario di lavoro: su turni, full time (36,5 ore settimanali).
AXA è in prima linea da anni per promuovere una cultura inclusiva e valorizzare tutte/i le/i collaboratrici/tori. A partire dalla creazione di un posto di lavoro in cui tutte le persone vengono trattati con dignità e rispetto e in cui le differenze individuali vengono valorizzate.
Addetto/a Centrale Operativa - Tempo determinato in London employer: AXA Group
AXA is an exceptional employer that prioritises a culture of inclusivity and respect, ensuring that all employees are valued for their unique contributions. With a focus on employee growth and development, the role of Addetto/a Centrale Operativa offers a dynamic work environment where you can enhance your customer service skills while enjoying the benefits of a hybrid working model. Located in a supportive atmosphere, AXA provides comprehensive training and opportunities for career advancement, making it a rewarding place to build your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Addetto/a Centrale Operativa - Tempo determinato in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXA and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and problem-solving can shine in the role of Addetto/a Centrale Operativa.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, this role is all about providing high-quality assistance, so demonstrate your ability to convey information effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Addetto/a Centrale Operativa - Tempo determinato in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Addetto/a Centrale Operativa. Highlight any relevant experience in customer service and your ability to handle calls efficiently. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your problem-solving skills and how you've successfully managed priorities in a dynamic environment.
Show Off Your Language Skills:Since excellent English skills are a must, make sure to showcase your proficiency in both written and spoken English. If you have any certifications or experiences that demonstrate this, include them in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at AXA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Addetto/a Centrale Operativa. Familiarise yourself with the tasks like managing assistance requests and updating dossiers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since experience in customer service is preferred, prepare examples from your past roles where you provided excellent support. Think about specific situations where you solved problems or handled difficult calls, as this will highlight your suitability for the role.
✨Brush Up on Your English and Excel Skills
Given the importance of English communication and Excel proficiency, practice speaking in English and review any relevant Excel functions. You might even want to prepare a few phrases that could come in handy during the interview to show off your language skills.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you approach problem-solving, especially in dynamic environments. Prepare a couple of scenarios where you successfully managed priorities or resolved issues quickly, as this will resonate well with the interviewers looking for someone who can thrive under pressure.
