At a Glance
- Tasks: Provide high-quality assistance by managing calls and coordinating support services.
- Company: Join a leading company committed to inclusivity and respect for all employees.
- Benefits: Hybrid work model, competitive salary, and a supportive team environment.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference by helping others and developing your communication skills.
- Qualifications: High school diploma, customer service experience, and strong English skills.
The predicted salary is between 30000 - 40000 £ per year.
All’interno della Divisione Operativa, la risorsa ricercata si occuperà di garantire un servizio di assistenza di alta qualità, rispondendo alle chiamate degli assicurati e offrendo supporto. Come Operatore/Operatrice della Centrale Operativa, gestirà le richieste di assistenza e sarà responsabile di aprire e aggiornare i dossier nel sistema gestionale, coordinare interventi di assistenza e fornire informazioni chiare e tempestive.
In particolare, si occuperà di:
- Ricevere le chiamate degli assicurati e aprire nel gestionale il relativo dossier.
- Attivare e monitorare i servizi di assistenza necessari (carro attrezzi, supporto sanitario, interventi domestici).
- Monitorare lo svolgimento dell’assistenza e tenere costantemente aggiornato il dossier sul sistema gestionale.
- Fornire agli assicurati le informazioni richieste.
Competenze richieste:
- Diploma di maturità
- Preferibile esperienza nel Customer Service
- Ottima conoscenza della lingua Inglese sia scritta che parlata
- Buona padronanza di Excel
- Ottime doti relazionali e comunicative
- Capacità di problem solving, di organizzazione e gestione delle priorità
- Attitudine al lavoro in ambienti dinamici
- Possesso della patente B e automunito/a.
Modalità di lavoro: ibrida.
Tipologia contrattuale: tempo determinato di 12 mesi.
Orario di lavoro: su turni, full time (36,5 ore settimanali).
Inclusion & Diversity & Wellbeing: AXA è in prima linea da anni per promuovere una cultura inclusiva e valorizzare tutte/i le/i collaboratrici/tori. A partire dalla creazione di un posto di lavoro in cui tutte le persone vengono trattati con dignità e rispetto e in cui le differenze individuali vengono valorizzate.
Addetto/a Centrale Operativa — Coordinamento Assistenza in London employer: AXA Group
AXA is an exceptional employer that prioritises a culture of inclusivity and respect, ensuring that all employees are valued for their unique contributions. With a focus on employee growth and development, the role of Addetto/a Centrale Operativa offers a dynamic work environment where you can enhance your customer service skills while enjoying the benefits of hybrid working arrangements. Located in a supportive atmosphere, AXA provides comprehensive training and opportunities for career advancement, making it a rewarding place to build your professional future.
StudySmarter Expert Advice🤫
We think this is how you could land Addetto/a Centrale Operativa — Coordinamento Assistenza in London
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. It shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates!
We think you need these skills to ace Addetto/a Centrale Operativa — Coordinamento Assistenza in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer service experience and any relevant qualifications, like your diploma and language skills.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've handled similar responsibilities in the past, especially in dynamic environments.
Show Off Your Communication Skills:Since this role involves a lot of interaction, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at AXA Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Addetto/a Centrale Operativa. Familiarise yourself with the tasks like managing assistance requests and updating dossiers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since experience in customer service is preferred, prepare examples from your past roles where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you can provide high-quality assistance to clients.
✨Brush Up on Your English and Excel Skills
As the role requires a good command of English and Excel, practice speaking and writing in English before the interview. Additionally, review Excel functions that might be relevant to managing data, as this could come up during your discussion.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you had to solve problems quickly and effectively. Think of examples that showcase your organisational skills and ability to prioritise tasks in a dynamic environment, as these are crucial for the role.
