At a Glance
- Tasks: Lead strategic planning and ensure top-notch customer service in a dynamic contact centre.
- Company: Join AXA Group, a diverse and inclusive leader in the insurance industry.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and a supportive work environment.
- Other info: AXA values diversity and encourages applicants from all backgrounds to apply.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Experience in contact centre operations, demand forecasting, and capacity planning is essential.
The predicted salary is between 45000 - 55000 € per year.
AXA Group is looking for a Live Operations Planning Manager in Manchester, UK to lead strategic and operational management in their contact centre. The role involves ensuring exceptional customer service through data monitoring and performance analytics.
Ideal candidates should have experience in contact centre operations, demand forecasting, and capacity planning.
The position supports a hybrid work arrangement, providing flexibility to work from home and the office. AXA promotes diversity and encourages applicants from all backgrounds.
Live Operations Lead: Real-Time Contact Centre Planning employer: AXA Group
AXA Group is an excellent employer, offering a dynamic work environment in Manchester that fosters innovation and collaboration. With a strong commitment to employee growth, AXA provides extensive training opportunities and promotes a diverse and inclusive culture, ensuring that every team member feels valued and empowered. The hybrid work arrangement allows for flexibility, making it easier to balance professional and personal commitments while contributing to exceptional customer service in the contact centre.
StudySmarter Expert Advice🤫
We think this is how you could land Live Operations Lead: Real-Time Contact Centre Planning
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA through LinkedIn. A friendly chat can give us insider info on the company culture and what they really value in a Live Operations Lead.
✨Tip Number 2
Prepare for the interview by brushing up on your data monitoring and performance analytics skills. We want to show that we can not only lead but also dive deep into the numbers to drive exceptional customer service.
✨Tip Number 3
Don’t forget to highlight our experience in demand forecasting and capacity planning during interviews. We need to demonstrate how our past roles have prepared us to tackle the challenges of this position head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining AXA and contributing to their mission.
We think you need these skills to ace Live Operations Lead: Real-Time Contact Centre Planning
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Live Operations Lead role. Highlight your experience in contact centre operations, demand forecasting, and capacity planning. We want to see how your skills align with what AXA is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can contribute to exceptional customer service at AXA. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, make sure to showcase any relevant experience you have in data monitoring and performance analytics. We want to see how you've used these skills in past roles to drive success!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at AXA Group
✨Know Your Numbers
Make sure you brush up on key metrics related to contact centre operations, such as average handling time and service level agreements. Being able to discuss these figures confidently will show that you understand the importance of data monitoring and performance analytics.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed demand forecasting and capacity planning. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Emphasise Flexibility
Since the role supports a hybrid work arrangement, be ready to discuss how you manage your time and productivity in both home and office settings. Share any experiences that highlight your adaptability and how you maintain exceptional customer service regardless of your work environment.
✨Diversity Matters
AXA values diversity, so don’t hesitate to share your unique background and perspective. Think about how your experiences can contribute to a more inclusive workplace and be prepared to discuss how you’ve fostered collaboration in diverse teams.
