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For Companies At a Glance
- Tasks: Collect outstanding debts and resolve queries efficiently while building strong relationships.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on excellence and career development.
- Why this job: Make a real impact by helping customers navigate their financial challenges.
- Qualifications: Experience in credit control or financial recovery and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth‑largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
Join our Financial Operations team at AXA UK as a Credit Control Advisor on a 12‑month fixed term contract. We’re seeking a proficient credit control professional, ideally with experience in a financial recovery role, who’s confident in managing multiple tasks, meeting tight deadlines, and making clear, quick decisions under pressure. If you’re a delivery‑focused individual who thrives in a dynamic environment and are committed to excellence, this could be the perfect next step in your career with us.
Key responsibilities
- Responsible for the timely collection of outstanding debt, ensuring efficient resolution of complex queries within the AXA PPP health business.
- Maintain a detailed log of outstanding recoveries to ensure full accountability of debt and consistent follow‑up according to established guidelines, escalating issues promptly and investigating internal and external customer and broker queries to facilitate early resolution and debt settlement.
- Actively chase overdue premium debt across all business types through outbound calls to members, brokers, and groups to meet weekly and monthly collection targets.
- Collaborate with the team to proactively contact our Large Corporate Clients in ensuring they have everything required to make the payment.
- Build and maintain strong relationships with key stakeholders and customers, acting as a subject matter expert (SME) and supporting the resolution of complex, sensitive cases.
- Provide support to customers facing financial difficulties, offering the appropriate level of assistance.
- Regularly review processes to increase efficiency and adhere to the Credit Control policy and other regulatory guidelines.
- Support and assist Team Manager across all existing and new books of business which form part of the Credit Control suite.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Credit Control Advisor - 12 month FTC in Kent employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Advisor - 12 month FTC in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Control Advisor role at AXA. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research AXA and understand their values and services. Think about how your skills in credit control can help them achieve their goals. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Credit Control Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our hiring process. So, get that application in and let’s make it happen!
We think you need these skills to ace Credit Control Advisor - 12 month FTC in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Advisor role. Highlight your relevant experience in financial recovery and credit control, and don’t forget to showcase your ability to manage multiple tasks and meet tight deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for AXA. Mention your delivery-focused mindset and how you thrive in dynamic environments, just like we do at StudySmarter.
Showcase Your Communication Skills: As a Credit Control Advisor, strong communication is key. In your application, give examples of how you've built relationships with stakeholders or resolved complex queries. This will show us you can handle the sensitive cases we deal with.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at AXA Group
✨Know Your Numbers
As a Credit Control Advisor, you'll be dealing with financial data daily. Brush up on your understanding of key financial metrics and debt recovery processes. Be ready to discuss how you've successfully managed outstanding debts in the past.
✨Showcase Your Communication Skills
This role requires clear communication with clients and stakeholders. Prepare examples of how you've effectively resolved complex queries or built strong relationships in previous roles. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your ability to handle pressure and make quick decisions. Think of scenarios where you’ve had to resolve issues under tight deadlines. Highlight your approach to problem-solving and how it led to successful outcomes.
✨Familiarise Yourself with AXA's Values
Research AXA’s mission and values, especially their commitment to customer care and support. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of helping customers navigate uncertainties.