IT Business Partner

AXA XL is an Equal Opportunity Employer. London, UK We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters.

What you’ll be doing

The IT Business Partner will act as the primary link between business units (e.g., Underwriting, Reinsurance treaty operations, Claims, Actuarial, Risk Management, Finance) and IT delivery teams. Translate business strategy and requirements into technology-enabled solutions, ensure prioritisation aligns with value realisation, and oversee the end-to-end life-cycle from demand intake to benefits realisation. Drive value-led IT investments, maintain governance across all change initiatives, and ensure risk, security, regulatory, and data requirements are integrated into solutions.

Key responsibilities

• Strategic alignment and road-mapping: Translate business strategy into an IT capability and application roadmap aligned with regulatory, risk, and data governance requirements. Facilitate quarterly IT-business steering committee meetings to review progress, trade-offs, and benefits.
• Demand management and portfolio governance: Own the intake and prioritisation process for IT initiatives from assigned business areas. Lead business case development, ROI analysis, cost-benefit assessments, and benefits mapping. Maintain a prioritised IT backlog aligned to strategy, with clear acceptance criteria and value metrics.
• Solution discovery and requirements management: Gather, document, and translate business needs into clear requirements, user stories, and success criteria. Collaborate with IT Architecture, Data & Analytics, Security, and Compliance to shape fit-for-purpose solutions.
• Program and project delivery governance: Partner with Project Managers, Business Analysts and Apps Managers on program execution, monitor progress, and ensure solutions are delivered on time, on budget, and with expected quality. Facilitate assurance activities (design reviews, quality gates, test plans, user acceptance testing).
• Financial management: Manage budgets for assigned business areas, forecast demand, monitor actuals, and support vendor negotiations and contract management where applicable. Track and report on value delivered, cost savings, efficiency gains, and overall ROI.
• Risk, security, and regulatory alignment: Ensure IT changes comply with risk management, information security, privacy, and regulatory requirements (e.g., Solvency II, GDPR as applicable). Communicate risk implications to business leaders and coordinate with risk and compliance teams.

What you’ll bring

We are looking for the following:

• Established experience with IT-business partnership, IT PMO, business relationship management, or a similar role; experience in the insurance/reinsurance domain is highly desirable.
• Certifications (preferred but not mandatory): PMP/PRINCE2, ITIL foundation or higher, or other project/program management certifications; domain-relevant certifications (e.g., CBIP, CISM) are a plus.
• Understanding of reinsurance concepts (treaties, underwriting workflows, claims processes, actuarial data, risk management) and regulatory/compliance context.
• Proven business acumen, strategic thinking, and ability to translate business needs into IT solutions.
• Excellent stakeholder management and communication; negotiation and influence; analytical and problem-solving skills.
• Experience with data governance, data analytics platforms, and modern data architectures.
• Familiarity with cloud concepts, cyber security fundamentals, and data privacy regulations relevant to insurance.
• Stakeholder management and narrative storytelling to explain technology value.

Even if you don’t meet all of the requirements, but you have transferable skills we encourage you to apply and explain how your background aligns with the role.

What we offer

Inclusion: AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family-friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter.

Learn more at axaxl.com/about-us/inclusion-and-diversity.

Total Rewards: AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability: At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are: AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com.