At a Glance
- Tasks: Lead product strategy and delivery for our Claims Handler experience, driving innovation and customer satisfaction.
- Company: Join AXA, a global leader in insurance and financial services, dedicated to customer protection.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and career development.
- Why this job: Make a real impact on customer experiences while working with cutting-edge technology.
- Qualifications: Experience in insurance claims platforms and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
We’re seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products.
You’ll lead the end‑to‑end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners.
Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery.
You’ll also oversee the development and evolution of data‑driven products, ensuring scalability, security and alignment with AXA’s broader transformation goals.
Key responsibilities
- Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives.
- Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities.
- Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle.
- Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision‑maker on scope, trade‑offs and investments.
- Lead, mentor and coordinate cross‑functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement.
- Partner with design, engineering, architecture and third‑party vendors (including Saa S providers like Guidewire) to ensure products are scalable, secure, user‑centric and innovative.
- Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes.
- Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience
- Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities.
- Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data‑driven insights, uncovering operational pain points and innovative opportunities.
- Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management.
- Demonstrated success in leading cross‑functional teams, including product, engineering, design and operations, fostering a collaborative and discovery‑driven culture.
- Expertise in agile practices, customer‑centric design and delivering iterative value at scale.
- Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
- Experience navigating regulated environments such as financial services or insurance.
- Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.
If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
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