Credit Control Query Liaison Expert – Messaging Centre of Excellence in Ipswich

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control – Query Liaison Expert is to support and contribute towards the clearance unallocated (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Non bureau, Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines. You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you’ll be DOING

• Act as a conduit between credit control and middle office aimed at swift and effective resolution of unallocated cash queries.
• Liaise with Underwriters/Assistant Underwriters to make sure correct interpretation of data for accuracy and completeness.
• Maintain underwriting documentation/files; keeping all documentation in order.
• Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution.
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK &L portfolio of business.
• Make sure competence across all accounting platforms and systems utilised by the Credit Control and MO teams.
• Assisting Underwriters in recording/updating risk details on source systems for risk with queries; building broker relationships as required; developing knowledge of the class of business and the accounts written.
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies.
• Challenge the status quo and evolve controls and based ethos.
• Work closely with shared services to make sure accurate and timely service to our Underwriters and Clients.

You will report to the Messaging Team Lead.

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities

• Function within and contribute to a productive, results-driven team.
• Analytical approach and the ability to break-down complex queries and apply problem-solving logic to develop pragmatic solutions.
• The ability to learn quickly, self-motivate and evolve in a high-pressure environment.
• Work with attention to detail and demonstrate accuracy at all times to make sure correct procedures are adhered to and sound decision-making applied to drive effective results.
• Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets.
• Work autonomously.

Desired Skills and Abilities

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application.
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams.
• Some knowledge / understanding of insurance beneficial but full training will be delivered.
• Some knowledge of the bureau mechanics would be beneficial.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business – property, casualty, professional, financial lines and specialty.

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities.