Credit Control Analyst - Messaging Centre of Excellence in Ipswich

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control – Premium Messaging Analyst is to support and contribute towards the clearance of unallocated and non-validated Underwriters Signing Message (USM) by liaising with key internal and external stakeholders. The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines. You will be based in our newly refurbished Ipswich office and be part of the Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you’ll be DOING:

• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to ensure accurate policy bookings and query resolution.
• Full ownership and accountability for the investigation, progression and, ultimately, resolution of material cases impacting on pending USM metrics.
• Attain knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution.
• Demonstrate sound understanding of Lloyd’s and London market messaging processes.
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK & L portfolio of business.
• Produce operational and business reports on a pre-defined frequency.
• Use workflow and time-tracking tools to manage workloads and ensure deadlines are met and targets set by management are achieved.
• Adhere to Credit Control service offering and associated procedures, following stipulated steps and selecting the applicable method of credit control.
• Liaise with brokers and, where applicable, escalate to manager.
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies.
• Challenge the status quo and evolve controls and answer-based ethos.
• Ensure competence across all Premium Accounting Systems and DXC portals.

You will report to the Technical Messaging Lead.

What you will BRING:

Required Skills and Abilities:

• Function within and contribute to a productive, results-driven team.
• Analytical approach and the ability to break down complex queries and apply problem-solving logic to develop pragmatic solutions.
• The ability to learn quickly, self-motivate and evolve in a high-pressure environment.
• Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are adhered to and sound decision-making is applied to drive effective results.
• Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets while working autonomously.

Desired Skills and Abilities:

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables and formula application.
• Computer literate – experience using Microsoft Outlook, Word, PowerPoint and Teams.
• Some knowledge/understanding of insurance is beneficial; full training will be delivered.
• Some knowledge of bureau mechanics would be beneficial.

AXA XL is an Equal Opportunity Employer.