At a Glance
- Tasks: Lead and develop a dynamic People Services team while managing HR processes.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Work in a supportive environment with excellent growth potential.
- Why this job: Make a real impact by supporting employees and improving HR processes.
- Qualifications: Experience in HR leadership and strong stakeholder management skills.
The predicted salary is between 40000 - 50000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
AXA Bolton Office is looking for a group of People Services Team Leader to join the team on a fixed term basis until the end of 2026. You'll lead, coach, and develop the team, manage HR processes in Workday, handle escalations, and build strong relationships with stakeholders. Your focus will be on continuous improvement, compliance, and delivering high-quality HR support within a regulated environment.
Key responsibilities
- Lead, develop, and motivate the support team.
- Oversee HR administration and case management activities.
- Manage employee and manager queries and escalations.
- Ensure compliance with policies, regulations, and data standards.
- Build relationships with internal stakeholders and senior leaders.
- Support continuous improvements in HR processes and systems.
- Monitor workloads to meet service levels and deadlines.
- Provide clear communication on process updates and changes.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience
- Experience leading HR or People Support teams.
- Strong knowledge of HR processes and systems like Workday.
- Excellent stakeholder management skills.
- Ability to handle sensitive employee queries with discretion.
- Organised with attention to detail and accuracy.
- Understanding of data protection and regulatory standards.
- Experience supporting reward or bonus cycles.
- Good coaching and communication skills.
- HR or customer service experience, CIPD qualification, or employment law knowledge is desirable.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
People Services Team Leader in Horwich employer: AXA Group
AXA is an exceptional employer, offering a dynamic work environment in the heart of Bolton where you can lead and develop a dedicated People Services team. With a strong focus on employee growth, flexible working arrangements, and a commitment to continuous improvement, AXA empowers its staff to thrive while ensuring high-quality HR support in a regulated setting. Join us to be part of a global leader that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Team Leader in Horwich
✨Tip Number 1
Network like a pro! Reach out to current employees at AXA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching AXA's values and recent news. Show us that you’re not just another candidate, but someone who genuinely cares about what we do and how we support our customers.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and HR processes. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re really interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace People Services Team Leader in Horwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Services Team Leader role. Highlight your experience in leading HR teams and managing processes like Workday. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved HR processes or built strong relationships with stakeholders. This will help us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand. Avoid jargon unless it's relevant to the role!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at AXA Group
✨Know Your HR Stuff
Make sure you brush up on your knowledge of HR processes and systems, especially Workday. Be ready to discuss how you've used these tools in previous roles and how they can improve efficiency in the People Services team.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you motivated your team or handled escalations effectively, as this will demonstrate your capability to lead at AXA.
✨Build Relationships
Since building strong relationships with stakeholders is key, think about how you’ve successfully managed relationships in the past. Be ready to share strategies you’ve used to communicate effectively with senior leaders and internal teams.
✨Emphasise Continuous Improvement
AXA values continuous improvement, so come prepared with ideas on how you can enhance HR processes. Discuss any past experiences where you implemented changes that led to better outcomes, showing your proactive approach to problem-solving.
