At a Glance
- Tasks: Support colleagues with HR advice, manage cases, and ensure data accuracy.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth until 2026.
- Why this job: Make a real difference by helping others and enhancing their work experience.
- Qualifications: Strong customer service skills and experience with case management systems.
The predicted salary is between 30000 - 40000 € per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job Overview
AXA Bolton Office is looking for a group of People Services Advisors to join the team on a fixed term basis until the end of 2026. Are you someone who loves helping others and keeping things organised? You'll play a key role in guiding our colleagues with expert advice, managing cases, and supporting our HR systems. If you're customer-focused, detail-oriented, and thrive in a busy environment, we'd love to hear from you!
Key Responsibilities
- Handle calls and emails, provide HR support, manage case portfolios, and ensure data accuracy in our systems.
- Work closely with internal teams to deliver top-notch service and support vital HR projects.
- Answer calls and provide advice to colleagues.
- Manage cases via Help and support HR tasks.
- Support HR processes and document filing.
- Collaborate with payroll and other teams.
- Prioritise tasks effectively.
- Ensure high-quality customer service at all times.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your Skills & Experience
- Strong customer service skills, with a professional manner.
- Experience using case management systems.
- Highly organised with great attention to detail.
- IT skills in MS Office and HR systems.
- Knowledge of data protection principles.
- HR or customer service experience, CIPD qualification, or employment law knowledge is desirable.
Eligibility
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Application Deadline
Applications will close at 9am on Monday 1st of June. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Assessment Day
An Assessment Day is scheduled for Thursday 4th of June at our Bolton office.
People Services Advisor in Horwich employer: AXA Group
AXA is an exceptional employer, offering a supportive and dynamic work environment in our Bolton office. With a strong focus on employee growth, we provide opportunities for professional development and flexible working arrangements that empower our team to balance their personal and professional lives effectively. Join us to be part of a global leader in insurance, where your contributions truly matter and you can make a difference in the lives of millions.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor in Horwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for that Assessment Day! Brush up on your HR knowledge and customer service skills. Practise common interview questions and think of examples that showcase your experience in managing cases and providing support.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight how you've effectively prioritised tasks in busy environments. Use specific examples to demonstrate your attention to detail and ability to manage multiple responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AXA team!
We think you need these skills to ace People Services Advisor in Horwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Services Advisor role. Highlight your customer service skills and any relevant HR experience. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping others and how your organisational skills make you a perfect fit for AXA. Let us know what excites you about this opportunity!
Showcase Your Attention to Detail:In a busy environment like ours, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Make sure you understand AXA's mission and values. Familiarise yourself with their services, especially in HR support. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed difficult situations or provided exceptional support, as this role is all about helping colleagues.
✨Be Organised and Detail-Oriented
Since the job requires managing case portfolios and ensuring data accuracy, demonstrate your organisational skills. Bring a notepad to jot down important points during the interview and show that you can prioritise effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, HR projects, or the company culture at AXA. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
