At a Glance
- Tasks: Drive excellence in home claims management and develop best practice strategies.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and professional development opportunities.
- Other info: Collaborative environment with a focus on knowledge sharing and career growth.
- Why this job: Make a real impact by transforming claims processes for better customer outcomes.
- Qualifications: Experience in claims management and a strategic mindset.
The predicted salary is between 55000 - 65000 € per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Retail helps people get back to the good stuff with quick, fuss-free home and car insurance and brilliant customer service.
Job overview
Are you passionate about driving excellence and consistency across claims management? We're looking for a best practice expert for our home claims function – a strategic role where you'll champion best practice standards, build collective knowledge, and elevate the quality of claims closure across our team. This is an opportunity to make a real impact, transforming how we work together to deliver better outcomes for our customers and our business. If you're a strategic thinker with deep claims expertise and a talent for driving change through collaboration, we'd love to hear from you.
Key responsibilities
- Develop best practice plans and claims strategies in line with business objectives, ensuring solutions address current needs and future challenges.
- Identify and develop claims indemnity initiatives that contribute toward profitability and the success of the Retail business.
- Monitor the external environment – tracking market developments, regulatory changes, and industry data to identify risks and opportunities in technical claims handling.
- Drive knowledge sharing collaboratively with Claims Managers, stakeholders, and the Claims Capability Development team to embed best practice and strategy.
- Establish technical claims standards that balance indemnity spend control, customer feedback, efficiency, compliance, and regulatory requirements with documented process guides.
- Ensure cost-effective protocols with market players are understood and embedded across the function.
- Build technical and professional competence across Claims teams, supporting qualifications (CII) and service excellence development.
- Represent AXA strategically at stakeholder meetings with underwriters, actuaries, and market forums, while championing succession planning and a 'one team' ethos.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Working hours combine commercial awareness with external best practice insights and project delivery capability. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. For our support, please send an email to holly.2.beer@axa-uk.co.uk. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Home Claims Best Practice Manager employer: AXA Group
AXA is an exceptional employer that prioritises employee growth and well-being, offering a dynamic work culture where innovation and collaboration thrive. With flexible working arrangements and a commitment to professional development, including support for qualifications like CII, employees are empowered to excel in their roles while making a meaningful impact on customer experiences. Join us at AXA, where your expertise in claims management will be valued and your contributions will help shape the future of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Home Claims Best Practice Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at AXA or similar companies. A friendly chat can open doors and give you insider info on the best practices they value.
✨Tip Number 2
Prepare for interviews by diving deep into AXA's values and recent initiatives. Show us how your experience aligns with their mission of delivering excellent customer service and driving change in claims management.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. We love proactive candidates who take the initiative to express their interest in roles that match their skills.
✨Tip Number 4
Practice your pitch! Be ready to discuss how you can contribute to AXA’s goals, particularly in developing best practice plans and enhancing claims strategies. Confidence is key!
We think you need these skills to ace Home Claims Best Practice Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in claims management. We want to see how your skills align with the best practice standards we're looking for!
Showcase Your Strategic Thinking:In your application, emphasise your ability to develop strategies that drive excellence. We love candidates who can think ahead and tackle future challenges head-on!
Highlight Collaboration Skills:Since this role involves working closely with various teams, be sure to mention any past experiences where you've successfully collaborated with others to achieve common goals. We value teamwork at StudySmarter!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at AXA Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims management, especially in the home insurance sector. Understand AXA's approach to best practices and be ready to discuss how you can contribute to elevating their standards.
✨Showcase Your Strategic Thinking
Prepare examples that demonstrate your ability to develop and implement effective claims strategies. Think about past experiences where you've driven change or improved processes, and be ready to share these during the interview.
✨Stay Updated on Industry Trends
Familiarise yourself with current market developments and regulatory changes affecting the insurance industry. Being able to discuss these topics will show that you're proactive and understand the external environment impacting AXA.
✨Emphasise Collaboration Skills
Since this role involves working closely with various stakeholders, prepare to talk about your experience in collaborative environments. Highlight instances where you've successfully worked with teams to achieve common goals, particularly in claims management.
