Head of Regulatory Oversight & Operational Resilience

We are seeking a strategic and experienced Head of Regulatory Oversight and Operational Resilience to lead our efforts in ensuring compliance with relevant regulations and enhancing our operational resilience. This role will work closely with senior management to develop and implement frameworks that mitigate risks and ensure the organization meets all regulatory standards on customer outcome. You will be based in our Redhill office and work on a hybrid basis. We work a 35 hour week, Monday to Friday 9am – 5pm.

Key Responsibilities:

• Develop and maintain a comprehensive regulatory oversight framework to ensure compliance with applicable UK regulations and industry standards on customer outcome for Operations and Operational Resilience.
• Monitor changes under the guidance of Compliance second line of defense in regulatory requirements and assess their impact on the operations organization, providing timely guidance to COO.
• Lead the operational resilience strategy, ensuring the company’s ability to respond effectively to disruptions and maintain business critical services in line with the defined tolerance.
• Collaborate with various departments to identify, assess, and mitigate potential risks to operations and compliance.
• Conduct regular operational audits and assessments to evaluate the effectiveness of regulatory and operational resilience frameworks.
• Provide training and support to staff on regulatory requirements and best practices for operational resilience.
• Serve as the primary point of contact for regulatory bodies and external auditors, ensuring transparent communication and reporting.
• Report on compliance and operational resilience metrics to the executive team and the board of directors.

Individual responsibilities/tasks/ Key Result areas:

• Regulatory Oversight

• Compliance Framework Development: Design and implement a comprehensive regulatory compliance framework that aligns with UK regulations and industry best practices on customer outcome & operational resilience.
• Monitoring and Reporting: Continuously monitor changes in regulatory requirements and assess their implications on the organization. Prepare and present compliance reports to senior management and the board.
• Stakeholder Engagement: Act as the primary liaison with regulatory bodies, ensuring open communication and timely updates regarding compliance matters. Will act also as a primary support for meeting the FCA requirement.

• Resilience Strategy Development: Lead the development and implementation of an operational resilience strategy that ensures the company can withstand and recover from disruptions.
• Risk Assessment and Mitigation: Conduct regular risk assessments to identify potential vulnerabilities in operations and develop mitigation plans.
• Crisis Management: Oversee the creation and testing of business continuity and crisis management plans, ensuring that all employees are trained and prepared for potential disruptions.

• Staff Training Programs: Develop and deliver training programs on regulatory compliance and operational resilience best practices for employees at all levels.
• Knowledge Sharing: Foster a culture of compliance and resilience through regular workshops, seminars, and updates on regulatory changes and operational strategies.

• Internal Audits: Plan and execute regular audits to evaluate the effectiveness of the compliance and operational resilience frameworks.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of compliance and resilience initiatives.
• Continuous Improvement: Identify areas for improvement within regulatory and operational processes and implement changes to enhance efficiency and effectiveness.

Your Profile:

• Significant business experience in a variety of roles that bring both commercial, strategic and transformation project delivery experience.
• Evidence of driving commercial value, improving business development processes, business strategy, planning and the tools used.
• Experience of major programme delivery and with a proven ability to bring ideas from conception to delivery, and drive implementation across multiple functions to secure benefits.
• Experience of operating at an executive level in a multinational, complex organisation.
• Experience of building a team, leading, and improving an organisation’s capability.
• High level of drive and motivation to ensure successful delivery of complex initiatives and support drive change across the business.
• Experience preparing and presenting business reviews and strategic information at an executive level.
• Mindset to create a culture of change and champion it across the business.
• Strong business acumen with an understanding of large financial services organisations and their leverage points.
• Resilient and tenacious with a strong propensity to persevere in a fast paced, changeable environment.

About AXA:

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

About the Entity:

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer:

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.