Head of Medical Assistance

We are seeking a Head of Medical Assistance to join us, responsible for leading the travel assistance and medical repatriation services, ensuring clients receive timely and effective medical support during their travels. This role involves strategic oversight, coordination of medical services, and supervision of nursing staff in collaboration with the Chief Medical Officer (CMO) to deliver high-quality care in emergency situations. This role is based in our Redhill office on a hybrid basis.

Duties will include:

• Leadership and Management: Lead and manage the medical assistance team, providing guidance, training, and support to ensure optimal performance. Develop and implement departmental policies and procedures to enhance service delivery and operational efficiency.
• Strategic Planning: Collaborate with COO to define the vision and strategic objectives for the department. Analyze best practices and client needs to identify opportunities for service improvement and maintaining high standards.
• Operational Oversight: Oversee daily operations, ensuring timely and effective responses to client needs. Monitor service delivery metrics to ensure compliance with quality standards and regulations. Supervise the reserving process, including adjustments and closures in line with finance policies.
• Relationship Management: Serve as the primary contact for key partners and clients, addressing inquiries and resolving issues. Build and maintain strong relationships with partners, emergency services, and stakeholders.
• Management: Lead responses to medical emergencies, coordinating with internal teams and external partners. Develop and implement crisis management protocols.
• Training and Development: Identify training needs and provide professional development opportunities. Conduct regular training sessions on best practices and standards.
• Reporting and Analysis: Prepare performance reports and identify areas for improvement. Analyze data to assess service effectiveness and inform strategic decisions.

Your Profile:

• Experience in building and leading teams, improving organizational capability.
• High motivation and drive to ensure successful delivery and support change initiatives.
• Experience in strategic planning, analysis, and presenting at an executive level.
• Knowledge of operational resilience, regulatory controls, and risk management.
• Ability to foster a culture of change.
• Strong business acumen, especially in large financial services organizations.
• Resilient and persistent in a fast-paced, changing environment.

About AXA: AXA Group is a global leader in insurance and asset management, committed to protecting and advising clients through various life stages. With over 100 million clients, AXA aims to be a partner in risk prevention. Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity, and One AXA.

About the Entity: AXA Partners provides assistance services, travel insurance, and credit protection, implementing innovative solutions from the AXA Innovation unit. We design and deliver worldwide solutions to protect what matters most.

What We Offer: Joining AXA Partners means working in a responsible environment that values diversity and expertise. We focus on developing skills, offering competitive compensation, and providing growth opportunities. We also strive to make a real difference in people's lives, creating a sense of pride among our team members.

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