At a Glance
- Tasks: Lead the transformation of AXA's claims process for a customer-centric experience.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on digital innovation and continuous improvement.
- Why this job: Make a real impact by innovating claims processes and driving operational excellence.
- Qualifications: Proven leadership skills and experience in operational transformation.
The predicted salary is between 70000 - 90000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
Job overview
We're looking for a visionary leader to reimagine how AXA handles claims—across our personal and commercial lines of business, every touchpoint, every decision. This isn't about incremental tweaks. It's about building a Claims operating model that's leaner, smarter, and genuinely customer-centric. You'll take our enterprise strategy and turn it into real change that moves the needle on speed, accuracy, and satisfaction. By weaving together digital innovation, data intelligence, and automation, you'll simplify what's complex, scale what works, and prove that transformation delivers measurable value. If you thrive on breaking down silos, driving convergence, and leaving a legacy of operational excellence, this is your opportunity.
Key responsibilities
- Design and evolve the end-to-end Claims operating model, unifying personal and commercial lines into a consistent, scalable, capability-led organisation.
- Translate strategy into action by building a coherent operational change agenda with clear priorities, alignment, and measurable outcomes across customer, operational, and financial performance.
- Drive convergence across personal and commercial claims, embedding standardisation and process simplification at scale.
- Embed future ways of working by leveraging digital, data, and automation to cut complexity, accelerate cycle times, and sharpen decision quality.
- Define value realisation frameworks that make benefit ownership crystal clear and ensure transformation initiatives deliver tangible improvements in indemnity, efficiency, and customer outcomes.
- Operationalise AI, data, and automation in partnership with Technology and enterprise teams, ensuring governance and deployment align to business priorities and measurable results.
- Unlock commercial opportunities by designing the operating model, technology, and supplier strategy to create sustainable value across the customer journey.
- Remove barriers and accelerate delivery by resolving cross-functional friction, clarifying accountability, and championing a culture where continuous improvement lives within the business, not just in transformation teams.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.
Head of Claims Transformation Delivery employer: AXA Group
AXA is an exceptional employer that champions innovation and operational excellence, offering a dynamic work culture where visionary leaders can thrive. With a strong commitment to employee growth, AXA provides opportunities for professional development and encourages a healthy work-life balance, allowing team members to work flexibly between home and the office. Joining AXA means being part of a global leader in insurance, where your contributions directly impact customer satisfaction and drive meaningful change in the industry.
