At a Glance
- Tasks: Lead transformative initiatives in claims management, enhancing customer experience and operational efficiency.
- Company: Join AXA Ireland, a leader in insurance with a focus on innovation and customer satisfaction.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Engage with senior stakeholders and drive large-scale change in a dynamic environment.
- Why this job: Shape the future of claims management and make a real impact in a high-stakes leadership role.
- Qualifications: 10+ years in claims management or business transformation, with strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
We have an opportunity to take on a key role within our Claims function as Head of Claims Transformation on a fixed term contract. Reporting to the Claims Director, you will play a pivotal role in defining and delivering the Claims vision for AXA Ireland. This will involve leveraging a new claims platform, enhancing system capabilities, and integrating with key partners to transform the end to end claims journey. This is a high impact leadership role, focused on driving large scale transformation that enhances customer outcomes, improves operational efficiency, and reduces indemnity spend. You will work at the heart of the organisation, influencing at Executive and Board level, while shaping the future of Claims Management within AXA Ireland. At AXA, we work smart empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. This role requires regular attendance at our Dublin Head Office, Wolfe Tone House.
What You'll Be Doing
- Define and deliver a clear and compelling Claims transformation vision aligned with strategic priorities.
- Lead the implementation of a new claims platform, including all associated integrations and enabling technologies.
- Develop and execute a transformation roadmap, aligning operating model changes with wider business transformation timelines.
- Drive the adoption of innovative, data driven & AI led process solutions to enhance efficiency, insight, and customer experience.
- Ensure robust reporting and performance frameworks to maintain strong control of claims outcomes and pricing adequacy.
- Partner with actuarial teams to strengthen technical claims excellence, including advancing estimation methodologies.
- Collaborate closely with the Claims Business function to embed continuous improvement and support transition to new platforms.
- Oversee multiple transformation initiatives, ensuring delivery to objectives, timelines, and regulatory requirements.
Stakeholder & Leadership Responsibilities
- Engage, influence, and manage senior stakeholders including the AXA Ireland Executive Team, Board, and AXA Group leadership.
- Lead Claims transformation discussions at Executive Committees, Board forums, and Group governance structures.
- Translate complex transformation plans into clear, actionable insights for both technical and non-technical audiences.
Customer Focus
- Design and deliver a seamless, digitally enabled claims journey that enhances customer experience and drives adoption.
- Ensure all transformation initiatives are centered on delivering consistently excellent customer outcomes with automation & straight through processing as key delivery drivers.
What We're Looking For
Experience
- 10+ years' professional experience, including at least 5 years in senior leadership roles, with considerable experience across claims management, insurance operations, or business transformation.
- Proven track record in driving large scale change initiatives within complex environments.
- Demonstrated success in leading and delivering complex transformation programmes, including claims platform implementations and large scale process re-engineering.
- Strong analytical capability, with the ability to interpret complex claims and operational data to inform strategy and drive measurable improvements.
- Extensive experience engaging and influencing senior stakeholders, including Executive and Board level audiences.
- Proven ability to lead, develop, and inspire high performing teams, fostering a culture of innovation, accountability, and customer focus.
- Deep understanding of claims platforms, associated technologies, and digital solutions, including implementation and optimisation.
Specialist Knowledge
- Strong strategic mindset, with the ability to define and deliver a compelling claims transformation vision.
- Exceptional leadership and influencing capability across complex organisational structures.
- Highly adaptable and resilient, with the ability to navigate and deliver within large scale transformation environments.
- Excellent communication and presentation skills, simplifying complex concepts into clear and impactful messaging.
- Strong commercial judgement and decision making capability, with a pragmatic and solution focused approach.
- Ability to challenge existing approaches, embed data driven thinking, and champion innovation.
Specialist Skills
- Deep expertise in end to end claims processes and lifecycle management within a regulated insurance environment.
- Proven capability in change management, programme delivery, and process improvement (e.g., Lean, Six Sigma).
- Strong understanding of claims related strategic and operational risks and regulatory requirements.
- Advanced analytical and problem solving skills with a focus on sustainable, outcome driven solutions.
- Demonstrated resilience and effectiveness in leading complex, high impact transformation initiatives.
- Working knowledge of actuarial principles in claims estimation and reserving, and how technology enhances technical excellence.
Qualifications
- Bachelor's degree or equivalent experience.
- Relevant insurance qualifications (e.g., ACII, CIP) or equivalent industry expertise.
This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
Head of Claims Transformation employer: AXA Group
AXA Ireland is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment that balances home and office life. With a strong focus on innovation and transformation within the insurance sector, employees are empowered to lead impactful change while collaborating with senior leadership in a dynamic and supportive culture. The Dublin Head Office serves as a vibrant hub for creativity and strategic thinking, making it an ideal location for those looking to make a meaningful contribution to the future of claims management.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims Transformation
✨Tap into Local Agencies
For temporary roles like the one at AXA Group, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so AXA Group knows you can adapt quickly to their needs!
We think you need these skills to ace Head of Claims Transformation
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch AXA Group's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at AXA Group
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at AXA Group. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
