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For Companies At a Glance
- Tasks: Lead global process management and drive continuous improvement for operational excellence.
- Company: AXA is a global leader in protection, serving 105 million customers across 54 countries.
- Benefits: Enjoy a diverse and inclusive work culture with opportunities for growth and remote work options.
- Why this job: Join a tech-led transformation and make a real impact on global operations and customer satisfaction.
- Qualifications: 1-3 years in process design, ITIL certification, and experience with ServiceNow required.
- Other info: Be part of a team that values innovation, collaboration, and continuous learning.
The predicted salary is between 43200 - 72000 ÂŁ per year.
POSITION MISSION & MAIN ACTIVITIES
One of AXA GO’s strategic priorities is to improve operational excellence and simplify how we operate. As a Global Process Owner (GPO) you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we deliver for our customers globally:
KEY ACTIVITIES
Your Profile
EXPERIENCE :
YOUR PROFILE and SKILLS :
Coudl be a plus :
Soft Skills
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
Global Process Management Lead employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Process Management Lead
✨Tip Number 1
Familiarise yourself with ITIL principles and ServiceNow functionalities, as these are crucial for the Global Process Management Lead role. Consider joining online forums or communities where you can discuss best practices and gain insights from others in the field.
✨Tip Number 2
Network with professionals who have experience in global IT operational teams. Attend industry events or webinars to connect with potential colleagues and learn about their experiences in process ownership and improvement initiatives.
✨Tip Number 3
Showcase your problem-solving and analytical skills by preparing examples of past projects where you've successfully led process improvements. Be ready to discuss how you identified issues and implemented effective solutions during interviews.
✨Tip Number 4
Demonstrate your communication and stakeholder management skills by engaging with current employees at AXA through LinkedIn. Ask them about their experiences and the company culture, which will help you tailor your approach when applying.
We think you need these skills to ace Global Process Management Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in global IT operations, process design, and improvement. Use keywords from the job description to demonstrate your fit for the Global Process Management Lead role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and your understanding of ITIL practices. Mention specific examples of how you've driven process improvements in previous roles.
Showcase Relevant Skills: Emphasise your problem-solving and analytical skills, as well as your experience with ServiceNow and IT Service Management. Highlight any certifications you have, such as ITIL, to strengthen your application.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at AXA Group
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Global Process Management Lead role. Familiarise yourself with key responsibilities such as overseeing Service Level and Supplier Management Processes, and how they align with AXA's operational excellence goals.
✨Showcase Your Process Improvement Experience
Be prepared to discuss specific examples from your past where you've successfully led process design or improvement initiatives. Highlight your experience with ITIL practices and how you've contributed to a culture of continual improvement in previous roles.
✨Demonstrate Stakeholder Management Skills
Since collaboration with key stakeholders is crucial for this role, come equipped with examples that showcase your strong communication and stakeholder management skills. Discuss how you've effectively worked with diverse teams to achieve common goals.
✨Familiarise Yourself with ServiceNow
Given the emphasis on managing Silva (ServiceNow) enhancements, ensure you can speak confidently about your experience with ServiceNow. Be ready to discuss how you've used it to improve processes and manage documentation effectively.
