At a Glance
- Tasks: Oversee systems and configuration for membership services, ensuring smooth operations and incident resolution.
- Company: Join AXA Group, a leader in insurance with a focus on member engagement.
- Benefits: Flexible working model, inclusive environment, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on strategic goals.
- Why this job: Make a real impact in enhancing member experiences while collaborating with diverse teams.
- Qualifications: Strong knowledge of contact centres and excellent communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
AXA Group is seeking a Systems and Configuration Manager in Glasgow to manage the operational oversight and incident resolution for membership services. You will liaise with technology and operations teams, ensuring system maintenance aligns with strategic goals and enhances member engagement.
This role requires strong knowledge of contact centres and effective communication skills across teams. AXA offers a flexible working model of at least two days a week in the office, supporting an inclusive working environment.
Systems & Configuration Lead — Contact Centre Resilience in Glasgow employer: AXA Group
AXA Group is an excellent employer, offering a dynamic work culture in Glasgow that prioritises flexibility and inclusivity. Employees benefit from opportunities for professional growth and development while working collaboratively to enhance member engagement through innovative solutions. With a commitment to operational excellence and a supportive team environment, AXA fosters a rewarding workplace for those looking to make a meaningful impact in the contact centre industry.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Configuration Lead — Contact Centre Resilience in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at AXA through LinkedIn or industry events. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of contact centres. We should be ready to discuss how our experience aligns with AXA's goals and how we can enhance member engagement.
✨Tip Number 3
Showcase our communication skills! During interviews, let’s demonstrate how we can effectively liaise with tech and ops teams. Clear communication is key in this role, so let’s make it shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our fit for the Systems & Configuration Lead role.
We think you need these skills to ace Systems & Configuration Lead — Contact Centre Resilience in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in systems management and contact centres. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Systems & Configuration Lead role. We love seeing your personality come through, so keep it engaging and relevant.
Showcase Your Communication Skills:Since this role involves liaising with various teams, make sure to highlight your communication skills in your application. We appreciate clear and concise writing, so keep it professional yet approachable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AXA Group
✨Know Your Systems Inside Out
Make sure you brush up on your knowledge of contact centre systems and configurations. Be prepared to discuss specific technologies you've worked with and how they align with operational oversight and incident resolution.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, practice articulating your thoughts clearly. Think of examples where your communication made a difference in resolving issues or enhancing member engagement.
✨Align with Strategic Goals
Research AXA Group's strategic goals and think about how your experience can contribute to them. Be ready to discuss how you can ensure system maintenance aligns with these objectives during the interview.
✨Embrace Flexibility
With AXA's flexible working model, be prepared to discuss how you manage your time and productivity in both office and remote settings. Share any experiences that highlight your adaptability and commitment to an inclusive work environment.
