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- Tasks: Join our team as a Digital Product Specialist, managing website strategies and enhancing user experiences.
- Company: AXA is a leading global brand dedicated to empowering people and transforming the insurance industry.
- Benefits: Enjoy flexible working, competitive salary, bonuses, generous leave, and education support.
- Why this job: Be part of an innovative team that values diversity and drives positive change in the digital landscape.
- Qualifications: 3 years in insurance with 2 years in website management; degree or equivalent experience required.
- Other info: This role offers opportunities for permanent, temporary, or extended positions.
The predicted salary is between 28800 - 48000 £ per year.
Join our innovative Digital Enablement Team as a Digital Product Specialist, where your expertise in website management will be pivotal in shaping the digital landscape of our organization. Collaborating closely with the Digital Enablement Manager and various stakeholders, you will oversee the strategic roadmap for our websites, ensuring they deliver an exceptional user experience.
At AXA, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You will work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients, or attending industry events.
Key responsibilities will include:
- Collaborate with the Digital Enablement Manager and key stakeholders to manage the strategic roadmap for our websites.
- Partner with UI/UX teams to implement cutting-edge user experience solutions that enhance customer engagement and satisfaction.
- Lead the change request workflow, ensuring timely delivery within budget constraints while maintaining consistent communication with stakeholders.
- Manage the static site backlog, prioritising high-impact changes and efficiently addressing day-to-day requests.
- Serve as the essential link between the business and digital operations, proactively identifying trends and training needs.
- Develop and maintain a comprehensive agent support roadmap that provides clear, actionable information to stakeholders, focusing on troubleshooting, training materials, IT solutions, and UX enhancements.
- Act as a key liaison between the Operational Risk team and Digital, coordinating monthly risk assessments to ensure our digital initiatives align with established frameworks.
Your Profile
- Minimum of 3 years of experience in the insurance business environment, with at least 2 years in website management, marketing communications, or an IT role.
- A third-level qualification (Degree/Diploma) or an equivalent combination of education and experience is required.
- Desirable: Qualification in agile/digital disciplines and insurance industry experience.
- Proficiency in Microsoft Office is essential; working knowledge of Azure, GA4, Miro, Glass box, and A/B Testing is desirable.
- Strong planning, organisational, and project management skills.
- Excellent communication skills to engage effectively with stakeholders at all levels.
- Ability to thrive in a fast-paced environment.
- Highly motivated and business-focused, with a proven track record of delivering excellent customer service.
- Proven ability to work independently with a focus on process improvement and customer solutions.
As a precondition of employment for this role, you must be eligible and authorised to work in Ireland and/or the United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
About AXA
Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA, we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently, and want to be part of this exciting transformation by challenging the status quo.
In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.
About the Entity
Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage, and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.
What We Offer
One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:
- Competitive salary with annual review
- Annual company & performance-based bonus
- Contributory pension scheme (up to 10% employer contributions)
- Life Assurance
- Generous annual leave plus Bank Holidays
- AXA employee discounts
- Education support and plenty of learning opportunities.
AXA is proud to support the needs of our employees and understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.
At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us, and selection is based on a fair and equal process.
We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Digital Product Specialist employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in digital product management and website optimisation. Being knowledgeable about current best practices will not only help you in interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the insurance and digital product sectors. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and the company culture at AXA.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved user experience in previous roles. Highlighting your hands-on experience with UI/UX teams and successful project outcomes will make you stand out as a candidate.
✨Tip Number 4
Showcase your ability to manage stakeholder relationships effectively. Be ready to share instances where you've successfully communicated complex ideas or led change initiatives, as this is crucial for the Digital Product Specialist role.
We think you need these skills to ace Digital Product Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in website management, digital product development, and any specific tools mentioned in the job description, such as Azure or GA4. Use keywords from the job listing to align your skills with what AXA is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital enablement and how your background in the insurance industry makes you a strong candidate. Mention specific projects or achievements that demonstrate your ability to enhance user experience and manage strategic roadmaps.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, consider including examples of how you've effectively engaged with stakeholders in previous positions. This could be through leading projects, managing teams, or facilitating training sessions.
Highlight Your Problem-Solving Abilities: AXA values candidates who can identify trends and improve processes. Include instances where you've successfully tackled challenges in website management or digital operations, showcasing your analytical skills and proactive approach.
How to prepare for a job interview at AXA Group
✨Showcase Your Website Management Experience
Make sure to highlight your previous experience in website management during the interview. Discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your capability to handle the responsibilities of the Digital Product Specialist role.
✨Understand User Experience Principles
Since this role involves collaborating with UI/UX teams, it's crucial to have a solid understanding of user experience principles. Be prepared to discuss how you've implemented UX solutions in past roles and how they improved customer engagement. This shows that you can contribute effectively to enhancing the digital landscape.
✨Prepare for Stakeholder Communication Scenarios
Given the importance of communication with various stakeholders, think of examples where you've successfully managed stakeholder expectations or resolved conflicts. Practising these scenarios will help you articulate your communication skills clearly during the interview.
✨Demonstrate Your Project Management Skills
The role requires strong planning and project management skills. Be ready to discuss your approach to managing projects, including how you prioritise tasks and ensure timely delivery. Providing concrete examples of past successes will illustrate your ability to thrive in a fast-paced environment.
