At a Glance
- Tasks: Lead the strategy for our Member Portal and enhance member self-service.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Empowering work culture with a focus on innovation and collaboration.
- Why this job: Shape product vision and make a real impact on customer experience.
- Qualifications: Experience in managing customer-facing platforms and leading cross-functional teams.
The predicted salary is between 55000 - 65000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview
We’re seeking a proactive Digital Product Manager with extensive experience in customer-facing platforms, ideally in Healthcare or Insurance.
You’ll lead the strategy and roadmap for our Member Portal, working with stakeholders and data to drive improvements that enhance member self-service, satisfaction and operational efficiency.
This high-visibility role involves shaping product vision, influencing across teams and mentoring squads to foster innovation and continuous value delivery.
Key responsibilities
- Develop and communicate a clear product vision aligned with business objectives and customer needs, translating it into actionable strategies.
- Lead the entire product lifecycle from discovery to delivery, with a focus on outcomes and continuous improvement.
- Analyse processes and performance data to identify opportunities for automation, innovation and efficiency.
- Drive initiatives to enhance customer experience, operational efficiency and digital self-service for members.
- Collaborate with cross-functional teams and senior leadership to deliver scalable, user-focused solutions and influence organisational change.
- Mentor Product Owners, supporting their development in stakeholder engagement, backlog management and story creation.
- Establish and monitor KPIs and success metrics to measure impact and inform ongoing enhancements.
- Manage risks, dependencies, and stakeholder alignment to ensure smooth delivery and foster a customer-centric culture.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future.
Away from home means attending the office, visiting clients / suppliers or attending industry events.
- Your skills & experience
- Experience managing customer facing portals, with specific expertise in growing customer’s ability to comprehend, change and request new elements.
- Strong ability to lead discovery efforts through stakeholder interviews, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities.
- Strategic thinker with a strong grasp of how member journeys evolve and overall business performance, customer satisfaction and cost management.
- Demonstrated success in leading cross-functional teams, including product, engineering, design (UCD) and operations, fostering a collaborative and iterative development driven culture.
- Expert in agile practices, customer-centric design and delivering iterative value at scale.
- Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change.
- Experience navigating regulated environments such as financial services or insurance.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Equal Opportunities
We are proud to be an Equal Opportunities Employer—discriminating against employees or potential employees based on protected characteristics is not tolerated.
If you require accommodations during the application or interview process due to a long‑term condition or disability, please contact for support.
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Digital Product Manager employer: AXA Group
AXA is an exceptional employer, offering a supportive and dynamic work environment in Tunbridge Wells for nurses looking to make a meaningful impact. With a strong focus on employee growth, we provide comprehensive training, flexible working arrangements, and the opportunity to work from home, ensuring a healthy work-life balance. Join our dedicated health support team and enjoy the benefits of being part of a global leader in insurance, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AXA Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AXA Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Digital Product Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AXA Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AXA Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AXA Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AXA Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AXA Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AXA Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
