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- Tasks: Join our team to enhance digital customer experiences from browsing to claims.
- Company: AXA Retail is dedicated to supporting customers in their everyday lives with innovative insurance solutions.
- Benefits: Enjoy a competitive salary, flexible working options, and generous leave policies.
- Why this job: This role offers a chance to shape customer journeys and work in a dynamic, supportive environment.
- Qualifications: You need a solid understanding of general insurance products and strong analytical skills.
- Other info: This is a 9-month fixed-term contract with opportunities for internal candidates.
The predicted salary is between 24000 - 40000 £ per year.
Do you have an interest in Digital Customer Experience? If you’re customer focused and able to analyse data to drive insights, this could be an excellent development opportunity for you. We’re seeking someone creative to join our Digital Customer Experience team, to assist with continuous development of Direct Retail’s Customer Experience (CX) capability end to end, from browsing through to claims.
You’ll use your understanding of general insurance products to support the development and delivery of a roadmap, to improve customer experience and deliver good customer outcomes.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\’ll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at either our Middlesbrough or Redhill office locations, visiting clients or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
#LI-Hybrid
Who we are:
AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.
Digital Customer Experience Executive - 9 month FTC employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Experience Executive - 9 month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in digital customer experience, especially within the insurance sector. Understanding how companies like AXA are innovating in this space will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the digital customer experience field. Attend industry events or webinars to connect with people who work at AXA or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive customer insights in previous roles. Being able to demonstrate your analytical skills with real-world scenarios will set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of agile methodologies and UAT testing. Familiarity with these processes is crucial for the role, so be ready to explain how you've applied them in past projects.
We think you need these skills to ace Digital Customer Experience Executive - 9 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital customer experience and data analysis. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital customer experience. Mention specific examples of how you've improved customer journeys in previous roles, and express your enthusiasm for the opportunity at AXA.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data to drive insights and improve customer experiences. This could include metrics or outcomes from past projects that demonstrate your impact.
Highlight Collaboration Experience: AXA values teamwork, so be sure to mention any experience you have working with stakeholders or cross-functional teams. Describe how you’ve built relationships to achieve common goals in your previous roles.
How to prepare for a job interview at AXA Group
✨Understand the Digital Landscape
Familiarise yourself with the current trends in digital customer experience, especially within the insurance sector. Be prepared to discuss how these trends can impact customer interactions and outcomes.
✨Showcase Your Analytical Skills
Since the role requires analysing data to drive insights, come equipped with examples of how you've used data in previous roles to improve customer experiences or processes. Highlight specific metrics or outcomes where possible.
✨Demonstrate Creativity in Problem-Solving
The position calls for a creative approach to enhancing customer journeys. Think of innovative ideas you could bring to the table and be ready to share them during the interview, showing how they align with AXA's goals.
✨Build Rapport with Stakeholders
Strong relationship skills are essential for this role. Prepare to discuss your experience in collaborating with various stakeholders and how you’ve successfully managed those relationships to achieve project goals.
