Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support to users across the UK and enhance their IT experience.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Office-based role with travel opportunities and a chance to develop your career.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Strong problem-solving skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
We have a new opportunity for a Deskside Analyst to join our Deskside team in AXA UK. You’ll provide technical support and services to all users across the UK, supporting their needs and developing their capabilities using the available IT services and applications. You’ll operate in a multi-platform environment with complex support structures.
Key responsibilities
- Collaborate with the Deskside Support teams across all sites to deliver a high-quality service regardless of location.
- Take ownership of customer issues resulting from walk‑ups to the tech bar, Teams messages, ticketing and regular floorwalking and accurate recording of these in the appropriate toolset is required.
- Escalate complex or widespread issues as required to the appropriate teams.
- Promote IT in a positive and professional manner.
- Support Major Incident Management/Problem Management with major incidents and escalations.
- Manage the local stock of essential equipment and follow management processes to ensure assets are kept up to date.
Work arrangements
At AXA we work smart, to support the needs of our business this role is office based meaning you’ll work 100% of your week from the Birmingham office with travel to our Leicester office as and when needed. Travel to other AXA sites may be needed at times, so a valid UK driving license is required.
Your skills
Deskside Support Analyst employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at AXA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common Deskside Support scenarios. Think about how you'd handle tricky tech issues or customer complaints. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your passion for IT! During interviews, share examples of how you've gone above and beyond to help users or improve processes. This will demonstrate your commitment to providing top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Analyst role. Highlight relevant experience and skills that match the job description, like technical support and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working at AXA and supporting our customers.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and provide solutions, especially in a multi-platform environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at AXA Group
✨Know Your Tech Inside Out
As a Deskside Support Analyst, you'll be dealing with various IT services and applications. Brush up on your technical knowledge before the interview. Familiarise yourself with common issues users face and how to resolve them, as well as the tools you’ll be using.
✨Showcase Your Customer Service Skills
This role is all about supporting users, so be ready to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. Highlight your ability to communicate clearly and professionally.
✨Understand the Company Culture
AXA values collaboration and professionalism. Research their company culture and think about how you can fit into their team. Be prepared to discuss how you can contribute to a positive work environment and support your colleagues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential situations you might encounter in the role, such as managing a major incident or escalating an issue. Practise articulating your thought process and solutions clearly.