At a Glance
- Tasks: Help customers over the phone, resolving queries and building relationships.
- Company: Join AXA, a leading company focused on customer care and support.
- Benefits: Flexible work arrangements, comprehensive training, and career development opportunities.
- Other info: Dynamic team environment with a focus on wellbeing and work-life balance.
- Why this job: Make a real difference by putting customers first and solving their problems.
- Qualifications: 5 GCSEs including English and Maths; customer service experience is a plus.
The predicted salary is between 24000 - 36000 € per year.
We have several exciting opportunities for Customer Service Representatives to join our Customer Service team here at AXA, located in our Derry Contact Centre! This campaign will be used to support start dates in April and May 2026.
Joining us as a Customer Service Representative, you’ll be an essential member of the team helping our customers over the phone, by handling their queries. You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We always put the customer first in everything we do, so we want someone who strives to go the extra mile for them.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work the majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.
Working Hours & Shift Pattern
Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis, to include 1 Saturday every 3 weeks. We champion wellbeing and a work-life balance; you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours.
Induction & Training
You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version of yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.
What you’ll be doing
- Answering phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc.
- Making use of your judgement following company policy to determine/offer the best solution to a problem.
- Capturing and resolving any customer issues or complaints.
- Taking part in cross-functional projects as and when required.
- Negotiate with existing customers to secure retention.
- Identify and maximise all cross-sales opportunities by advising existing customers of all our products and services and passing to the sales team.
- Provide recommendations around products and optional extras to customers to match their needs.
- Additional duties as required.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don’t hesitate to apply.
What we’re looking for
Full training is provided for this role. However, it is beneficial to have previous customer-facing experience. Minimum education requirement is 5 Pass GCSEs including English and Maths. You’ll have a natural talent for connecting with people, quick problem-solving ability and a positive, can-do attitude. Great listener, confident communicating over the phone and using computers. Passionate about working as part of a collaborative team.
Please note that we cannot facilitate annual leave during the initial training period. As a precondition of employment for this role, you must be eligible and authorised to work in Ireland and/or the United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
Locations
Customer Service Representative - Service in Derry, Londonderry employer: AXA Group
At AXA, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in our Derry Contact Centre. Our commitment to employee wellbeing is reflected in our flexible working arrangements, comprehensive training programmes, and opportunities for professional growth, ensuring that you can thrive both personally and professionally. Join us to be part of a team that values integrity, collaboration, and a customer-first approach, making a meaningful impact in the lives of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Service in Derry, Londonderry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXA. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen carefully and respond thoughtfully. Use examples from your past experiences to illustrate how you've successfully handled customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at AXA. Don’t wait too long, as positions can close early due to high interest!
We think you need these skills to ace Customer Service Representative - Service in Derry, Londonderry
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you're passionate about customer service.
Tailor Your Application:Make sure to customise your application for the Customer Service Representative role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to build relationships and solve problems.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AXA Group
✨Know the Company
Before your interview, take some time to research AXA and their customer service values. Understanding their commitment to putting customers first will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Practice Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or answering queries. Practising how you would respond can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Since this role involves a lot of phone communication, be sure to highlight your strong communication skills. During the interview, speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Emphasise Teamwork
AXA values collaboration, so be prepared to discuss your experience working in teams. Share examples of how you've successfully worked with others to achieve a common goal, and express your enthusiasm for being part of a supportive team environment.
