At a Glance
- Tasks: Lead initiatives to enhance colleague experience and engagement at AXA UK.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and a supportive work culture.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Shape a positive workplace culture and make a real impact on employee experiences.
- Qualifications: Experience in employee engagement and strong communication skills required.
The predicted salary is between 59400 - 72600 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.
As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.
We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview
As the Culture, Engagement and Experience Lead, you'll be responsible for shaping and continuously improving AXA UK's colleague experience.
You'll design and enhance employee engagement strategies, colleague communications, recognition programmes, and listening initiatives.
Your goal is to strengthen engagement, reinforce the organisational culture, and improve key moments across the employee lifecycle.
By creating meaningful initiatives, you'll help foster a positive, connected, and motivated workforce, ensuring colleagues feel valued, heard, and aligned with AXA's values and objectives.
Key responsibilities
- Lead AXA UK's employee engagement and colleague experience agenda and translate enterprise priorities into a clear strategy and roadmap.
- Define and improve key employee lifecycle experiences and "moments that matter", using insight and feedback to identify priorities for improvement.
- Set colleague communications strategy and engagement priorities in partnership with Internal Communications and business stakeholders.
- Set the employee listening and engagement approach and ensure insight is translated into measurable improvement initiatives and action plans.
- Lead recognition programmes and initiatives that reinforce organisational culture and desired behaviours.
Oversee internal engagement campaigns, communications planning and executive engagement reporting.
- Partner with senior leaders, Strategic People Partners and People Services to improve colleague experience and ensure initiatives land effectively.
- Lead and develop the Experience and Engagement capability, prioritising resources across communications and experience programmes.
Work arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work at least two days a week (40%) away from home, moving to three days a week (60%) from December 2026.
Away from home means attending the office, visiting clients or attending industry events.
We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience
- Significant experience in employee engagement, colleague experience, internal communications, culture or related People disciplines.
- Strong understanding of employee lifecycle experience, engagement, listening, recognition and communication strategy.
- Experience translating employee insight and business priorities into measurable programmes and improvement roadmaps.
- Strong strategic planning, stakeholder management and programme leadership capability in a complex organisation.
- Ability to influence senior leaders and work effectively across People, Communications, Reward, Learning and operational teams.
- Strong written and verbal communication skills, with confidence using data and insight to support executive decision-making.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics.
If you have a long-term condition or disability and require adjustments during the application or interview process, We're proud to offer access to the AXA Accessibility Concierge.
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Culture, Engagement & Experience Lead employer: AXA Group
AXA XL in London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a strong emphasis on work-life balance, making it an ideal environment for those looking to advance their careers in underwriting while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Culture, Engagement & Experience Lead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at AXA Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at AXA Group.
We think you need these skills to ace Culture, Engagement & Experience Lead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at AXA Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to AXA Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at AXA Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to AXA Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at AXA Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with AXA Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at AXA Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact AXA Group and how you would contribute to adapting HR strategies.
