Credit Control Query Analyst – Messaging Centre of Excellence

Credit Control Query Analyst – Messaging Centre of Excellence

Ipswich, UK

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control Query Analyst – Messaging COE role is to support and contribute towards the clearance of unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders.

The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working

What you’ll be doing

What will your essential responsibilities include?

• Predominantly review unallocated signings on the Frame (Premium Accounting System), developing knowledge of bureau business, retrieving data / documentation from DXC’s portals to facilitate root cause analysis
• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to ensure accurate policy bookings and allocation of cash received
• Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day-to-day functions of the role and drive improved traction of query resolution
• Liaise with Enterprise Shared Service Teams (in India) to ensure timely allocation of cash upon resolution of booking mismatches
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK & L portfolio of business
• Production of operational and business reports on a pre-defined frequency. Use workflow and time-tracking tools to manage workloads and ensure deadlines are adhered to and targets set by the management team are met
• Adhere to Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable methods of credit control. Liaise with brokers and escalate to manager where applicable
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and solution based ethos
• Ensure competence across all Premium Accounting Systems and DXC portals

You will report to the Messaging Team Lead

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Function within and contribute to a productive, results-driven and solution-based team
• Analytical approach and the ability to break-down complex queries and apply problem-solving logic to develop pragmatic solutions
• The ability to learn quickly, self-motivate and evolve in a high-pressure environment
• Work with attention to detail and demonstrate accuracy at all times to ensure correct procedures are adhered to and sound decision-making applied to drive results
• Demonstrate a pro-active, can-do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously

Desired Skills and Abilities:

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams
• Some knowledge / understanding of insurance beneficial however full training will be delivered
• Some knowledge of the bureau mechanics would be beneficial

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\\\’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com