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- Tasks: Engage with customers, provide excellent service, and promote branch profitability.
- Company: Join AXA Ireland, a leader in the insurance industry.
- Benefits: Competitive salary, performance bonuses, generous holidays, and wellbeing initiatives.
- Why this job: Make a real difference in customer lives while developing your skills.
- Qualifications: 5 GCSEs including Maths and English, plus customer service experience.
- Other info: Comprehensive training provided and opportunities for career growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Put the care into your career and join our AXA Ireland Branch network team! If you are looking for a new challenge, this role as an Insurance Representative based in our Coleraine Branch Office for a 12-month contract, with full training provided could be just what you are looking for. We’re looking for positive customer service professionals - some previous experience would be great, but more important will be your passion for customer service, natural talent for connecting with people, quick problem‑solving ability as well as great communication and computer skills.
What you’ll be doing:
- You’ll spend your time in our Coleraine Branch Office, engaging with our customers face to face and over the telephone.
- Promoting branch profitability and community presence to achieve business targets.
- Provide a professional, sales‑driven face‑to‑face customer service to attract and retain clients.
- Maximise customer engagement through in‑branch visits, phone, and outbound activities.
- Optimise cross‑selling and upselling opportunities to add value to every customer interaction.
- Encourage self‑service and a customer‑first approach, reducing non‑value activities.
- Leverage local relationships via various engagement channels, including MS Teams, phone, and visits.
- Build trusted relationships through community and affinity engagement to support branch growth.
- Prioritise workloads effectively to meet product‑specific and overall objectives.
- Ensure compliance with all regulatory, legislative, and internal policies.
- Manage cash handling and expenses in line with procedures.
- Participate in cross‑departmental projects as needed.
- Analyse local market data to identify trends and suggest improvements.
Induction & Training:
You’ll receive a comprehensive induction and benefit from a structured training programme with one of our specialist Trainers, which will be a blended delivery in branch, one of our main office locations, and from home. We will give you all the training and support you need to become a confident and skilled Representative, including continual development of your technical knowledge and interpersonal skills. Training is 4 weeks full time, and all IT & office kit will be provided enabling you to mix home and office based training.
Salary:
A competitive base salary with the opportunity to earn a performance related bonus. Plus exam related salary increases, generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more.
Working Hours:
Full time, 37.5 hours per week onsite in our Coleraine Branch Office, working within our business hours of Monday to Friday.
About You/What you will need:
Minimum essential requirement of 5 pass GCSE’S (including Maths & English), and at least 6 months experience in a customer service role. If you have strong customer service skills, dealing with customers face to face, an enthusiastic telephone manner and are comfortable negotiating and selling, then this is a great opportunity for you with a company operating throughout Northern Ireland and Republic of Ireland. A third level qualification is desirable, as well as a Certificate of Insurance would be beneficial but not a requirement.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we are able to effectively manage interest. Therefore, if you are interested in joining us at AXA, please don’t hesitate to apply. This is a prescribed function role under the Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
Insurance Representative - Coleraine employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Representative - Coleraine
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AXA and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your customer service experience and problem-solving skills more confidently during the actual interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your passion for customer service shine through. Share stories about how you've helped customers in the past – it’s all about making that personal connection!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Insurance Representative - Coleraine
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with people and solve problems, so share any relevant experiences that highlight your skills.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Insurance Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Relevant Experience: Even if you don’t have direct experience in insurance, focus on your customer service background. Mention any roles where you’ve engaged with customers face-to-face or over the phone, as this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Before the interview, make sure you understand the role of an Insurance Representative. Familiarise yourself with AXA's values and services, especially their customer service approach. This will help you demonstrate your passion for customer service and how you can contribute to the team.
✨Showcase Your People Skills
Since this role involves engaging with customers face-to-face and over the phone, be ready to share examples of how you've successfully connected with customers in the past. Highlight your problem-solving abilities and any experience you have in upselling or cross-selling.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to deal with difficult customers or make quick decisions. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.