At a Glance
- Tasks: Help customers with their claims and provide excellent service over the phone.
- Company: Join AXA, a leading insurance company with a supportive team culture.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with opportunities to learn and develop in the insurance industry.
- Why this job: Make a real difference by helping customers navigate their claims with integrity.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 46350 - 56650 £ per year.
We have an exciting opportunity for a
Claims Handler to join us in our Belfast office.
Working within Claims , you’ll help customers and clients of AXA with their claims.
We see ourselves as one big team, therefore you’ll take pride in working as an effective team player.
Joining us as a Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.
You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust.
We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.
You'll work majority of your week away from home.
Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.
What you’ll be doing
- Completes all aspects of claims management on damage or property claim files (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points.
- Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors).
- Deliver consistency in estimating, minimise leakage and fraud.
- Deliver excellent customer service.
- Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader.
- Deliver agreed personal, team and business/company objectives, actively manage your own performance.
- Be flexible within the role to undertake other duties as assigned by your Team Manager.
- Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims.
About You
What we’re looking for
- U/W principles & insurance products – Working knowledge
- Technical Claims, Procedures and processes - Working Knowledge
- Applicable legal, liability and quantum – Working Knowledge
- Overall compliance to Health & Safety and IT Security
- Data Protection Act and AXA Global Security guidelines
- Claim regulations, compliance and legislation – working knowledge
- Negotiation, influencing, judgement and decision-making
- Problem solving and issue resolution
- PC and system skill
As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.
This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.
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Claims Handler employer: AXA Group
AXA XL in London is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the insurance sector. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a strong emphasis on work-life balance, making it an ideal environment for those looking to advance their careers in underwriting while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AXA Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AXA Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AXA Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AXA Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AXA Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AXA Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AXA Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AXA Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
