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- Tasks: Manage and resolve claims while collaborating with various stakeholders.
- Company: AXA XL is a leader in solving complex risks for diverse clients.
- Benefits: Enjoy flexible working arrangements, competitive compensation, and inclusive benefits.
- Why this job: Join a culture of continuous improvement and make a real impact in claims management.
- Qualifications: Knowledge of Financial Lines claims and strong communication skills are essential.
- Other info: AXA XL values diversity and sustainability, fostering an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Claims Adjuster – Financial Lines / Professional Indemnity
London
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and dive for improvement.
As a Claims Adjuster, you will play a critical role in the Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.
This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.
What you’ll be doing
We’re looking for someone who has these abilities and skills:
- Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
- Strict adherence to the Global Claims Handling Practices.
- Always demonstrate AXA XL behaviours and values.
- Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
- Developing and maintaining relationships with Underwriters, Actuaries and other departments as required.
- Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claim trends, marketing and business development.
- Provide outstanding customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through contacts with clients and brokers in respect of day to day claims handling. Understanding and acting appropriately in respect of clients’ needs.
- Instructing and controlling surveyors, loss adjusters, solicitors and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.
You will report to the Claims Manager – PI & Financial Lines, UK & Lloyds
What you’ll bring
We’re looking for someone who has these abilities and skills:
- Knowledge of Financial Lines business claims (for example Cyber, Title, PI etc)
- Provide support to Underwriters and be at ease discussing claims issues direct with our clients/brokers.
- Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to resolution.
- Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships
- Familiarity with both Lloyd’s and Company Market systems/protocols and use of the ECF market system for claims handling.
- Understanding of legal liability (including common law and statute) and the legal processes (including litigation, ADR etc)
- Ability to operate to tight deadlines in a pressured environment
- Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives
- Presentation and excellent communication skills.
- Provides claim handling support to team members
What we offer
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Who we are
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems – the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We\’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
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Claims Adjuster employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Familiarise yourself with the specific types of claims AXA XL handles, particularly in Financial Lines and Professional Indemnity. Understanding the nuances of these claims will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with current or former employees of AXA XL to gain insights into their company culture and expectations for a Claims Adjuster. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or resolved disputes. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Stay updated on industry trends and regulatory changes affecting claims management. Being knowledgeable about current events in the insurance sector will demonstrate your commitment to continuous improvement and your proactive approach to the role.
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Adjuster at AXA XL. Familiarise yourself with the specific skills and experiences they are looking for, such as knowledge of Financial Lines business claims and excellent communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your ability to manage claims, engage with stakeholders, and provide outstanding customer service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle complex claims and collaborate effectively with teams and clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the insurance industry.
How to prepare for a job interview at AXA Group
✨Understand the Role
Make sure you have a solid grasp of what a Claims Adjuster does, especially in the context of Financial Lines and Professional Indemnity. Familiarise yourself with the specific claims types mentioned in the job description, such as Cyber and PI, so you can speak confidently about your relevant experience.
✨Showcase Your Communication Skills
As a Claims Adjuster, you'll need to interact with various stakeholders, including clients, brokers, and internal teams. Prepare examples that demonstrate your ability to communicate effectively and build relationships, as this is crucial for resolving claims promptly and fairly.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled complex claims or difficult situations in the past. Highlight your proactive approach to problem-solving and your ability to take ownership of claims management, as these qualities are essential for success in this role.
✨Familiarise Yourself with Industry Standards
Research the Global Claims Handling Practices and any relevant regulations, such as those from the Central Bank of Ireland. Showing that you understand these standards will demonstrate your commitment to compliance and excellence in claims management.
