At a Glance
- Tasks: Oversee systems and configuration for membership services, ensuring smooth operations and incident resolution.
- Company: Join AXA Group, a leader in insurance with a focus on member engagement.
- Benefits: Flexible working model, inclusive environment, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on strategic goals.
- Why this job: Make a real impact on member services while collaborating with diverse teams.
- Qualifications: Strong knowledge of contact centres and excellent communication skills.
The predicted salary is between 50000 - 65000 £ per year.
AXA Group is seeking a Systems and Configuration Manager in Glasgow to manage the operational oversight and incident resolution for membership services. You will liaise with technology and operations teams, ensuring system maintenance aligns with strategic goals and enhances member engagement.
This role requires strong knowledge of contact centres and effective communication skills across teams. AXA offers a flexible working model of at least two days a week in the office, supporting an inclusive working environment.
Systems & Configuration Lead — Contact Centre Resilience in Bristol employer: AXA Group
AXA Group is an excellent employer, offering a dynamic work culture in Glasgow that prioritises flexibility and inclusivity. Employees benefit from opportunities for professional growth and development while working collaboratively with technology and operations teams to enhance member engagement. With a commitment to operational excellence and a supportive environment, AXA fosters a rewarding career path for those passionate about contact centre resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Systems & Configuration Lead — Contact Centre Resilience in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of contact centres. We should be ready to discuss how our experience aligns with their operational goals and enhances member engagement.
✨Tip Number 3
Showcase our communication skills! During interviews, we need to demonstrate how effectively we can liaise with tech and ops teams. Use examples from past experiences to highlight this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the AXA team.
We think you need these skills to ace Systems & Configuration Lead — Contact Centre Resilience in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems & Configuration Lead role. Highlight your experience in managing operational oversight and incident resolution, especially in contact centres. We want to see how your skills align with our strategic goals!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your effective communication skills and how you can enhance member engagement. Remember, we love a personal touch!
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any relevant experience you have with technology and operations teams. We’re looking for someone who can liaise effectively across teams, so give us examples of how you've done this before.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at AXA Group
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the systems and configurations relevant to contact centres. Brush up on your knowledge about operational oversight and incident resolution, as these will likely be key topics during your interview.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Align with Strategic Goals
Familiarise yourself with AXA's strategic goals and think about how your experience can contribute to enhancing member engagement. Be ready to discuss how you can align system maintenance with these objectives.
✨Embrace Flexibility and Inclusivity
AXA values a flexible working model and an inclusive environment. Be prepared to discuss how you thrive in diverse teams and adapt to different working styles, showcasing your ability to fit into their culture.
