Product Governance Manager in Bristol

Are you passionate about creating products that truly serve customers’ needs? Do you thrive in a role where strategic thinking meets a commitment to fair outcomes? AXA Partners is looking for a dedicated Product Governance Manager to help shape the future of our customer-centric products. This is your opportunity to make a meaningful impact within a dynamic, inclusive environment committed to excellence and integrity.About the RoleAs Product Governance Manager, you will play a vital role in ensuring our products deliver fair value and meet regulatory standards while aligning with customer needs. You will lead the assessment and monitoring of our insurance and assistance services, championing consumer interests at every stage. Working collaboratively across teams, you will influence product design, enhance customer outcomes, and support a culture of transparency and fairness.What you'll be doing: Lead and manage regular assessments to ensure products provide fair value and meet customer expectationsReview and improve product monitoring frameworks, identifying areas for enhancementConduct root cause analysis to identify product pain points and recommend improvementsFacilitate meaningful discussions with stakeholders to foster customer-centric product developmentEnsure all new and revised products follow proper approval processes and regulatory requirementsMaintain documentation demonstrating compliance with FCA standards and other regulationsDesign and oversee dashboards to track key customer outcome indicatorsUse data insights to identify trends, gaps, and opportunities for positive changeAct as the voice of the customer, advocating for their best interests across the organizationSupport regulatory change projects, transformation initiatives, and cross-functional collaborationsManage a team, fostering high performance, development, and a culture of continuous improvement What you'll bring: 3-5 years of experience in product governance, conduct risk, or a related role within financial services or insuranceStrong understanding of UK regulatory frameworks, including Consumer Duty and Treating Customers FairlyProven ability to analyze complex information and translate insights into actionable improvementsExcellent communication skills, with the ability to influence at all levelsProficiency in Excel, Word, and PowerPointDemonstrated leadership and team management skillsA customer-first mindset, with a passion for fair outcomes and ethical practicesAbility to thrive in a fast-paced environment, managing multiple priorities effectivelyAs a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.What we offer At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:Competitive Salary up to 60k depending on experienceHybrid working with two home working days per week25 days rising to a maximum of 27 days (based on a 5 day week)Retail DiscountsCompany Shareplan /Scheme & LoanCycle2Work SchemeDiscounted Home InsuranceEmployee Assistance Gym MembershipFree Financial Education/Pension SeminarsTo apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)