At a Glance
- Tasks: Lead a dynamic clinical team to deliver exceptional mental health support and services.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible work arrangements, competitive salary, and opportunities for professional growth.
- Other info: Be part of an inclusive workplace that values diversity and supports your career journey.
- Why this job: Make a real difference in people's lives while advancing your career in mental health.
- Qualifications: Registered clinician with experience in managing multi-site clinical teams.
The predicted salary is between 55000 - 65000 £ per year.
About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job overview: We’re seeking a dynamic Clinical Operations Manager to join our team at AXA Health. In this key role, you'll lead and develop a multi-disciplinary team across multiple sites, ensuring the delivery of exceptional clinical psychological services and mental health support. Your main focus will be to provide first class assistance to members and their families or carers. You'll also play a crucial role in managing complex mental health claims, refining operational processes and driving continuous improvements in service quality and outcomes.
Key responsibilities:
- Lead and develop a multi-disciplinary clinical team, fostering a culture of excellence and continuous improvement.
- Manage complex mental health claims proactively across the entire treatment episode, ensuring appropriate support and referral.
- Oversee a specialist helpline providing psychological and emotional support to members and their families or carers.
- Ensure robust processes for early identification, referral and medical assessment of claims, supporting operational efficiency.
- Participate in Medical Advisory Team decisions, escalating complex queries and promoting knowledge sharing.
- Deliver insightful reports on productivity, customer satisfaction and claims cost reduction whilst managing complaints promptly.
- Implement quality and governance frameworks to ensure case management accuracy, mitigate risks and ensure compliance.
- Collaborate with senior leadership on clinical governance, risk management, budget control and delivery of wellness programs.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Your skills & experience:
- Registered or licensed clinician (e.g. Psychologist, Nurse) with a relevant degree and extensive experience managing large, multi-site clinical teams.
- Experience in a role requiring Level 4 safeguarding trained, with proven expertise in clinical risk management and governance at both individual and systemic levels.
- Strategic thinker with strong vision, drive and commercial awareness to support business goals.
- Relationship management, leadership and influencing skills across all levels and functions.
- Confident decision-maker capable of articulating complex issues to diverse stakeholders, including customers, specialists and external partners.
- Proven track record of delivering results, driving continuous improvement and operational excellence.
- Effective communicator at all levels with credibility and strong interpersonal skills.
- Knowledge of the clinical, regulatory and market environment, including FCA, CQC, GDPR and statutory services.
- Experience of operational leadership of a large team of clinicians and non-clinicians providing virtual support to patients and families.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Equal Opportunities Employer
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.cooper@axa-uk.co.uk.
Mental Health Clinical Operations Manager in Bristol employer: AXA Group
AXA is an exceptional employer that prioritises the well-being and professional growth of its employees, particularly in the role of Mental Health Clinical Operations Manager. With a commitment to fostering a culture of excellence and continuous improvement, AXA offers flexible work arrangements that empower staff to balance their professional and personal lives effectively. Employees benefit from robust support systems, opportunities for career advancement, and the chance to make a meaningful impact on the mental health of individuals and communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Clinical Operations Manager in Bristol
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like AXA Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at AXA Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like AXA Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Mental Health Clinical Operations Manager in Bristol
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at AXA Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at AXA Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to AXA Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at AXA Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at AXA Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research AXA Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
