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- Tasks: Enhance and simplify the Workday experience for candidates and employees at AXA.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Flexible working arrangements, competitive salary, and professional development opportunities.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact on user experiences and process improvements.
- Qualifications: In-depth Workday knowledge and proven experience in service improvements.
The predicted salary is between 30000 - 40000 £ per year.
About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job overview: We’re looking for a Workday User experience analyst to join our People services team on a 9-month fixed term contract. You’ll play a key part in enhancing, streamlining, and simplifying the Workday experience for candidates and employees across AXA. Your insights and analysis will support the continuous improvement of all People Services activities, ensuring a seamless and user-friendly journey for everyone involved. If you’re passionate about delivering exceptional user experiences and have an expertise for identifying opportunities for process improvement, we’d love to hear from you!
Key responsibilities:
- Collaborate with People Teams and users to identify process improvement opportunities and enhance efficiency.
- Facilitate solution discussions focused on user experience, working with process owners.
- Handle first-line Help tickets, troubleshoot user issues, and act as a change agent for system improvements.
- Support user training, develop SOPs, and create guidance materials for Workday processes.
- Assist in testing system changes and coordinate releases and integrations with operational teams.
- Gather user feedback through focus groups and meetings to drive system enhancements.
- Manage data integrity, support reporting needs, and ensure data quality for informed decision-making.
- Consult with stakeholders and technical teams to implement technical solutions and improve business processes.
Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your skills & experience:
- In-depth knowledge of Workday, including system functionality and backend processes essential.
- Proven experience in implementing service improvements and process enhancements.
- Ability to manage multiple priorities effectively, with flexibility to re-prioritise as needed.
- Experience with analysing reports to identify gaps in data and process errors.
- Strong problem-solving skills with a proactive and innovative approach.
- Exceptional attention to detail.
- Solid understanding of IT tools and Microsoft Office applications, ensuring accuracy and efficiency in HR system updates.
- Excellent written and verbal communication skills.
- Familiarity with Data Protection Act, FCA regulations, SM&CR, Right to Work checks, and Home Office systems desirable.
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
How to apply: To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.
Workday Experience Analyst - 9 month FTC in Bolton employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workday Experience Analyst - 9 month FTC in Bolton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AXA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Workday inside out. Brush up on its functionalities and think of examples where you've improved user experiences in the past. We want to see your passion shine through!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss how you've tackled challenges before, especially in user experience roles. We love hearing about innovative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at AXA.
We think you need these skills to ace Workday Experience Analyst - 9 month FTC in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workday Experience Analyst role. Highlight your relevant experience and skills that align with the job description, especially your knowledge of Workday and process improvement.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing user experiences and how your background makes you a great fit for AXA's People Services team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. This will demonstrate your proactive approach and ability to manage multiple priorities effectively, which is key for this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it’s super easy to create a profile and submit your CV.
How to prepare for a job interview at AXA Group
✨Know Your Workday Inside Out
Make sure you brush up on your Workday knowledge before the interview. Understand its functionalities and backend processes, as you'll need to demonstrate your expertise in enhancing user experiences. Familiarity with common issues and solutions will also show that you're proactive.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified process improvement opportunities in the past. Be ready to discuss specific situations where your innovative approach led to successful outcomes. This will highlight your ability to manage multiple priorities and tackle challenges head-on.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Use concise language when discussing your experiences and be prepared to explain complex concepts in a way that's easy to understand. This will demonstrate your ability to collaborate effectively with teams.
✨Gather User Feedback Experience
Be ready to talk about any experience you have with gathering user feedback, whether through focus groups or meetings. Highlight how you've used this feedback to drive system enhancements. This shows that you value user input and are committed to continuous improvement.