At a Glance
- Tasks: Support colleagues with HR advice, manage cases, and ensure data accuracy.
- Company: Join AXA, a global leader in insurance and financial services.
- Benefits: Hybrid work model, flexible arrangements, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and busy environment.
- Why this job: Make a real difference by helping others navigate their HR needs.
- Qualifications: Strong customer service skills and experience with case management systems.
The predicted salary is between 30000 - 40000 £ per year.
About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.
Job Overview
AXA Bolton Office is looking for a group of People Services Advisors to join the team on a fixed term basis until the end of 2026. Are you someone who loves helping others and keeping things organised? You'll play a key role in guiding our colleagues with expert advice, managing cases, and supporting our HR systems. If you're customer-focused, detail-oriented, and thrive in a busy environment, we'd love to hear from you!
Key Responsibilities
- Handle calls and emails, provide HR support, manage case portfolios, and ensure data accuracy in our systems.
- Work closely with internal teams to deliver top-notch service and support vital HR projects.
- Answer calls and provide advice to colleagues.
- Manage cases via Help and support HR tasks.
- Support HR processes and document filing.
- Collaborate with payroll and other teams.
- Prioritise tasks effectively.
- Ensure high-quality customer service at all times.
Work Arrangements
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
Your Skills & Experience
- Strong customer service skills, with a professional manner.
- Experience using case management systems.
- Highly organised with great attention to detail.
- IT skills in MS Office and HR systems.
- Knowledge of data protection principles.
- HR or customer service experience, CIPD qualification, or employment law knowledge is desirable.
Eligibility
Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
Application Deadline
Applications will close at 9am on Monday 1st of June. We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
Assessment Day
An Assessment Day is scheduled for Thursday 4th of June at our Bolton office.
People Services Advisor – HR Support & Case Mgmt (Hybrid) in Bolton employer: AXA Group
AXA is an exceptional employer, offering a dynamic work environment in the heart of Bolton where you can thrive as a People Services Advisor. With a strong focus on employee well-being, we provide flexible working arrangements and opportunities for professional growth, ensuring that our team members feel valued and supported. Join us to be part of a collaborative culture that prioritises customer service excellence and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor – HR Support & Case Mgmt (Hybrid) in Bolton
✨Tip Number 1
Network like a pro! Reach out to current employees at AXA on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the Assessment Day! Brush up on your HR knowledge and case management skills. Think about real-life scenarios where you've provided excellent customer service, as these will come in handy during discussions.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively. This role is all about keeping things organised, so let them know you're the right fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AXA team!
We think you need these skills to ace People Services Advisor – HR Support & Case Mgmt (Hybrid) in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant HR experience to show us you're the perfect fit for the People Services Advisor role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how your organisational skills can benefit our team. Keep it concise but engaging, and don’t forget to mention your enthusiasm for the hybrid working model!
Showcase Your Attention to Detail:Since this role requires a keen eye for detail, make sure your application is free from typos and errors. Double-check your formatting and ensure all information is accurate. This will demonstrate to us that you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your materials!
How to prepare for a job interview at AXA Group
✨Know Your Stuff
Make sure you understand AXA's mission and values. Familiarise yourself with their services, especially in HR support and case management. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you provided expert advice or managed cases effectively. This is crucial for a People Services Advisor role.
✨Be Organised and Detail-Oriented
Since the job requires strong organisational skills, come prepared to discuss how you manage your tasks and ensure data accuracy. You might even want to bring a planner or digital tool that you use to stay organised.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics or upcoming HR projects at AXA. This shows you're not just interested in the role but also in how you can contribute to the team's success.
