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- Tasks: Manage a small claims team and oversee motor claims operations.
- Company: AXA XL is a leader in innovative risk solutions, fostering an inclusive environment.
- Benefits: Enjoy a collaborative culture, potential for remote work, and professional development opportunities.
- Why this job: Join a dynamic team focused on customer service excellence and continuous improvement.
- Qualifications: Experience in motor injury claims and strong leadership skills are essential; degree preferred but not required.
- Other info: Work closely with various departments to enhance processes and client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Assistant Claims Manager – Motor – Personal Injury
As an Assistant Claims Manager, you will be responsible for managing a small claims team within the motor claims department and supporting the Motor Claims Manager in daily operations, including workload management and stakeholder engagement related to the Motor Claims portfolio. You will proactively manage a claims caseload, provide guidance and development for your team, and exemplify technical expertise and audit standards.
Collaboration is key. You will work with Claims Leadership, AXA Group Management, Claims Handlers, Underwriters, Actuaries, Legal, CDAG, and other departments to deliver excellent customer service and continuous improvement, aligning with company philosophy.
The role involves managing a team of Personal Injury Claim Handlers, overseeing complex claims, guiding team development, managing partner relationships, and ensuring compliance and quality standards. You will also be involved in strategic relationships with brokers, clients, and underwriters, and contribute to process improvements, reporting, and customer service excellence.
You will report to the Motor Claims Manager and need skills such as experience in motor injury claims, legal knowledge, project management, leadership, and communication skills. A degree or ACII qualification is desirable but not essential.
AXA XL, part of AXA, is committed to solving complex risks through innovative risk solutions, combining technology, data insights, and talented professionals in an inclusive environment, partnering with clients to move the world forward.
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Assistant Claims Manager - Motor employer: AXA Group
Contact Detail:
AXA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Claims Manager - Motor
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in motor claims, especially personal injury. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-evolving field.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've guided team development and improved processes in previous roles.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to customer service excellence and continuous improvement will allow you to align your answers with our company philosophy during the interview.
We think you need these skills to ace Assistant Claims Manager - Motor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Assistant Claims Manager position. Tailor your application to highlight your relevant experience in motor injury claims and team management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing claims, particularly in personal injury. Provide specific examples of how you've successfully led a team or improved processes in previous roles.
Showcase Your Skills: Make sure to showcase your leadership, communication, and project management skills in your application. Use bullet points to clearly outline your achievements and how they align with the requirements of the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are interested in the Assistant Claims Manager position at AXA XL. Mention your understanding of their commitment to innovative risk solutions and how you can contribute to their goals.
How to prepare for a job interview at AXA Group
✨Showcase Your Leadership Skills
As an Assistant Claims Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experience you have in developing team members and fostering a collaborative environment.
✨Demonstrate Technical Expertise
Make sure to brush up on your knowledge of motor injury claims and relevant legal frameworks. Be ready to answer technical questions and discuss how you ensure compliance and quality standards in your work. This will show that you have the expertise needed for the role.
✨Emphasise Collaboration
Collaboration is key in this role, so be prepared to talk about your experience working with various stakeholders, such as underwriters, actuaries, and legal teams. Share specific examples of how you've successfully navigated complex relationships to achieve positive outcomes.
✨Prepare for Process Improvement Discussions
The job involves contributing to process improvements, so think about any initiatives you've led or been part of in the past. Be ready to discuss how you identified areas for improvement and the impact your changes had on customer service and operational efficiency.
