At a Glance
- Tasks: Oversee IT service delivery, manage processes, and drive continuous improvement across global operations.
- Company: AXA is a leading insurance company dedicated to human progress and innovation.
- Benefits: Enjoy a diverse and inclusive workplace with opportunities for growth and remote work options.
- Other info: Join a vibrant community of 153,000 employees across 54 countries.
- Why this job: Make a real impact in a tech-led organisation while collaborating with global teams.
- Qualifications: 1-3 years in process design, ITIL certification, and experience with ServiceNow required.
The predicted salary is between 36000 - 60000 £ per year.
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About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity are core to our values, fostering a culture of respect for each other, our customers, and communities. Join AXA to belong, be included, and thrive. Shape your work, grow your potential, explore new opportunities, push boundaries, and make a difference in critical moments of people\'s lives. This is your chance to build the future you envision.
Job Description
AXA Group Operations is transforming into a sustainable, tech-led organization. We drive this change through technology and innovation, delivering global insurance solutions efficiently and with high quality. Our presence spans 17 countries, leveraging technology, data, sourcing, security, and investments to achieve scale and synergies.
Where You Will Be in the Organization
The division: Group Technology Operations (GTO) designs, develops, and operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities.
The department / team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers, adhering to SLAs and OLAs.
Main Missions
- Manage Quality of Service (QoS) and continuous improvement across AXA entities and products.
- Support operational excellence and service delivery, providing a centralized view of global services.
- Operate standardized, global platforms and services, leveraging automation and self-service tools.
- Monitor performance and identify issues impacting operations.
- Manage incident resolution, change management, and asset/configuration management.
- Facilitate operational resilience and business continuity in crises.
- Define, implement, and govern IT operations standards, including vendor adherence.
- Deliver and operate AXA’s data centers.
About The Job
As a Global Process Owner, you will oversee Service Level and Supplier Management processes, fostering a culture of knowledge sharing and continuous improvement. Your responsibilities include:
- Monitoring process lifecycle and relevance.
- Defining, implementing, scheduling, and improving processes.
- Collaborating with stakeholders and teams to achieve outcomes and promote innovation.
- Ensuring effective use of standard process frameworks.
- Owning the process roadmap and release planning.
Main Responsibilities
- Analyze process performance.
- Lead process design and improvement initiatives.
- Propose and implement enhancements with stakeholders.
- Manage process documentation and updates.
- Ensure KPI and efficiency measures are in place.
- Lead process adherence and governance activities.
- Support onboarding of new entities and products.
About You
Experience:
- Experience with global IT operations teams.
- Training delivery experience.
- Experience working remotely.
- Process ownership in multi-location teams.
- ITIL foundation certification.
- 1-3 years in process design, measurement, and improvement.
- Experience with ServiceNow (3+ years).
- Understanding procurement processes for external suppliers.
Skills:
- Problem-solving and analytical skills.
- Knowledge of ITIL and service management practices.
- Quality management skills.
- Fluent English proficiency.
- Proficiency in MS Office tools.
- Strong communication and stakeholder management skills.
Preferred Skills
- ServiceNow expertise, SLA management.
- Agile methodologies (Scrum, Kanban, UX, Jira).
- Lean or Six Sigma methodologies.
Soft Skills
- Agility and quick learning.
- Collaborative mindset.
- Proactiveness and initiative.
- Active listening and pragmatic thinking.
- Excellent communication, influencing, and persuasion skills.
- Attention to detail, prioritization, and planning.
- Stakeholder management.
What We Offer
We value diversity and promote an inclusive environment where all employees are treated with dignity and respect. Join us to be part of a global team committed to growth, innovation, and making a difference.
#J-18808-LjbffrITIL Global Process Owner in Bristol employer: AXA Group Operations
AXA Group Operations is an exceptional employer, offering a vibrant and inclusive work culture that prioritises diversity and respect. Employees benefit from extensive growth opportunities within a global network, leveraging technology and innovation to drive meaningful change in the insurance sector. Join AXA to thrive in a dynamic environment where your contributions make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land ITIL Global Process Owner in Bristol
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AXA Group Operations values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AXA Group Operations might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AXA Group Operations!
✨Direct Apply to AXA Group Operations
Let's not forget to apply directly through the AXA Group Operations website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ITIL Global Process Owner in Bristol
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AXA Group Operations.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AXA Group Operations. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AXA Group Operations
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
