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For Companies At a Glance
- Tasks: Lead and improve global IT processes, ensuring top-notch service delivery.
- Company: Join AXA GO, a leader in operational excellence and innovation.
- Benefits: Enjoy remote work flexibility and a culture of continuous improvement.
- Why this job: Be part of a dynamic team driving global change and enhancing customer experiences.
- Qualifications: 1-3 years in process design; ITIL foundations certification preferred.
- Other info: Opportunity to collaborate with global teams and influence key outcomes.
The predicted salary is between 48000 - 72000 £ per year.
One of AXA GO’s strategic priorities is to improve operational excellence and simplify how we operate. As a Global Process Owner (GPO) you will be responsible for overseeing our Service Level and Supplier Management Processes and contributing to our ITIL knowledge. Driving a culture of knowledge sharing and continual improvement in how we deliver for our customers globally:
- Monitoring the lifecycle of the process and ensuring that it is still fit for purpose and use.
- Responsible for the process definition, implementation, scheduling/execution, and continuous improvement.
- Collaborating closely with key stakeholders, operational and product teams.
- Supporting them in achieving key outcomes and developing a culture of innovation and improvement.
- Ensuring that the standard process framework is effectively used/understood in a mindset “Adopt and not Adapt”.
- Owning Roadmap and definition of releases with customers.
KEY ACTIVITIES
- Carry out analysis on performance of processes.
- Coordinate and lead process design/improvement initiatives.
- Working closely with key stakeholders to identify, propose and implement improvement actions.
- Manage any agreed Silva (ServiceNow) enhancements for the processes; from raising to delivery and any associated process documentation updates.
- Manage the review and adjustment of the process documentation coming from either process improvements or changes to standard templates.
- Manage the approval and publishing of all related process documentation.
- Adjust or add any knowledge articles to ensure comprehensive operational practices.
- Ensure KPI and efficiency measures are in place.
- Lead Process Adherence initiatives.
- Lead the Process communities.
- Chair any necessary Governance Boards, including development of the necessary inputs and outputs.
- Support project teams in the onboarding of new entities and products to the process standards.
EXPERIENCE
- Actively worked with global IT Operational teams.
- Preparation and delivery of Training.
- Remote working environment.
- Process Ownership for multi-location/discipline teams.
- Understanding of IT Service Management/ITIL foundations level certification.
- 1-3 years of relevant working experience (process design, measurement and improvement, working with process frameworks and standards, working in a global organization).
- Presenting to Executive Management & subsequent follow up.
- 3+ years working within ServiceNow.
- Understanding of Procurement processes for managing external suppliers.
YOUR PROFILE and SKILLS
- Problem Solving.
- Working knowledge of ITIL and Service Management particularly one or more of the following practices: IT Supplier Management, Capacity Management, IT Asset Management, Quality Management.
- Fluent English (written and spoken).
- MS Excel, PowerPoint, Word.
- Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions (“outside of the box”); rigor in fact base/data analysis.
Could be a plus:
- Expert user of ServiceNow - with an understanding on SLA definitions & application.
- Agile methods (scrum, Kanban, design thinking (UX) and tools (Jira)).
- CI Methodology such as Lean or Six Sigma.
Soft Skills
- Agility & ability to learn.
- Collaborative working.
- High level of pro-activeness and taking initiative.
- Active listening.
- Pragmatic thinking.
- Excellent communication skills, with the ability to influence & persuade.
- Strong attention to detail.
- Prioritization and planning skills.
- Stakeholder Management.
ITIL Global Process Owner employer: AXA Group Operations
Contact Detail:
AXA Group Operations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Global Process Owner
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, especially those related to Service Level and Supplier Management. This will not only help you understand the role better but also demonstrate your commitment to the field during discussions.
✨Tip Number 2
Network with professionals in the IT Service Management space, particularly those who have experience with global operational teams. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've previously improved processes or managed projects. Be ready to discuss these experiences in detail during interviews to highlight your problem-solving abilities.
✨Tip Number 4
Stay updated on the latest trends in IT Service Management and tools like ServiceNow. Being knowledgeable about current enhancements and best practices will position you as a forward-thinking candidate who can contribute to continuous improvement.
We think you need these skills to ace ITIL Global Process Owner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ITIL and Service Management. Emphasise your process ownership, improvement initiatives, and any experience with global IT operational teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and knowledge sharing. Mention specific examples of how you've contributed to process improvements and stakeholder collaboration in previous roles.
Highlight Relevant Skills: Clearly outline your problem-solving skills, analytical abilities, and familiarity with tools like ServiceNow. Mention any certifications or training related to ITIL and agile methodologies that you possess.
Showcase Communication Skills: Since the role involves presenting to executive management and influencing stakeholders, provide examples in your application that demonstrate your strong communication skills and ability to work collaboratively.
How to prepare for a job interview at AXA Group Operations
✨Understand ITIL and Service Management
Make sure you have a solid grasp of ITIL principles and how they apply to Service Management. Be prepared to discuss specific practices like IT Supplier Management and Capacity Management, as these will likely come up during the interview.
✨Showcase Your Analytical Skills
Since the role involves performance analysis and process improvement, be ready to share examples of how you've used data to drive decisions. Highlight any experience with tools like MS Excel for data analysis.
✨Demonstrate Collaborative Experience
This position requires working closely with various stakeholders. Prepare to discuss your experience in collaborative environments and how you've successfully managed relationships across different teams.
✨Prepare for Executive Presentations
Given that you'll be presenting to Executive Management, practice articulating your ideas clearly and confidently. Think about how you can influence and persuade through your communication style.
