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- Tasks: Lead travel insurance claims services and ensure excellent customer outcomes.
- Company: AXA Partners is a global leader in insurance, serving over 100 million clients worldwide.
- Benefits: Enjoy a hybrid working model, competitive pay, and opportunities for personal growth.
- Why this job: Make a positive impact while developing your skills in a diverse and responsible environment.
- Qualifications: Commercial acumen, B2B experience, and strong stakeholder management skills are essential.
- Other info: This role is based in Redhill with a 35-hour work week, Monday to Friday.
The predicted salary is between 21600 - 36000 £ per year.
We are currently recruiting for an exciting new role as Head of Travel Insurance at AXA Partners. This role is responsible for leading the travel insurance claims services, ensuring that clients receive timely and effective reimbursement post-travel claims. It will also oversee strategy, coordination of insurance claims services, and delivering high-quality customer outcomes. You will lead the UK Travel contact centres and be responsible for hub performance across Barcelona and Mexico, ensuring excellent customer advocacy. The role ensures procedures are handled efficiently, accurately, and in a manner that protects insured parties' interests while providing satisfactory customer service within the UK strategy and transformation programme. It aims to maintain high standards of employee and customer outcomes within a cost-effective operation that meets regulatory requirements. Additionally, the role acts as a reference point between local operations and the commercial ambitions. The position is based in our Redhill office with a hybrid working model. The working hours are 35 hours per week, Monday to Friday, 9 am – 5 pm.
Key Responsibilities:
- Operational Oversight: Oversee daily operations of travel insurance services, ensuring timely responses to client needs. Monitor service delivery metrics for quality and regulatory compliance. Manage reserving processes, adjustments, and closures aligned with finance policies.
- Leadership and Management: Lead and support the medical assistance team for optimal performance. Develop policies and procedures to improve service delivery and efficiency.
- Strategic Planning: Collaborate with COO on vision and strategic objectives. Identify opportunities for service improvement based on best practices and client needs.
- Client Relationship Management: Act as the primary contact for key partners and clients, resolving inquiries and issues. Build strong stakeholder relationships.
- Crisis Management: Lead escalation responses, coordinate with teams and partners. Develop crisis protocols.
- Training and Development: Identify and provide training opportunities for the team. Conduct regular training sessions on industry standards.
- Reporting and Analysis: Prepare and analyze performance reports, implement improvements. Use data to inform strategic decisions.
Your Profile
Knowledge, Skills, and Abilities: Commercial acumen and B2B experience. Stakeholder management skills, especially with senior executives globally. Strategic, analytical, and execution skills. Experience in operational resilience, regulatory controls, and risk management. Understanding of financial services and regulatory environment. Ability to synthesize information and connect disparate topics. Leadership in ambiguous situations and team development. Forward-thinking with a challenge to the status quo. Cross-disciplinary collaboration skills. Decision-making under pressure and complex topic mastery. Talent development and retention experience. Experience in risk, compliance, or operational resilience is preferred. Understanding stakeholder motivation based on benefits.
About AXA
AXA Group is a global leader in insurance and asset management, serving over 100 million clients worldwide. We focus on protecting and advising clients, with a mission to empower people to live better lives, guided by values of Customer First, Courage, Integrity, and One AXA.
About AXA Partners
AXA Partners offers assistance services, travel insurance, and credit protection, implementing innovative solutions and designing worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
Joining AXA Partners means working in a responsible, diverse, and expertise-driven environment. We prioritise skill development, offer competitive compensation, and opportunities for growth. We aim to make a positive difference in people's lives, creating a sense of pride in our work.
Contact Detail:
AXA Assistance Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Travel Insurance
✨Tip Number 1
Familiarise yourself with the latest trends in travel insurance and claims management. Understanding the current market landscape will help you speak confidently about how you can lead AXA Partners' travel insurance services effectively.
✨Tip Number 2
Network with professionals in the insurance industry, especially those with experience in travel insurance. Building relationships can provide insights into the role and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in high-pressure environments. Highlighting your experience in crisis management and operational resilience will demonstrate your fit for this role.
✨Tip Number 4
Research AXA Partners' values and mission, particularly their focus on customer advocacy and innovation. Be ready to articulate how your personal values align with theirs and how you can contribute to their goals.
We think you need these skills to ace Head of Travel Insurance
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Travel Insurance position. Tailor your application to highlight relevant experience in operational oversight, leadership, and strategic planning.
Highlight Relevant Experience: In your CV and cover letter, emphasise your commercial acumen, B2B experience, and any previous roles that involved stakeholder management or crisis management. Use specific examples to demonstrate your skills in these areas.
Showcase Leadership Skills: Since this role involves leading teams and managing performance, be sure to include examples of your leadership experience. Discuss how you've developed policies, trained teams, or improved service delivery in past positions.
Tailor Your Application: Customise your cover letter to reflect AXA Partners' values and mission. Mention how your personal values align with their focus on customer advocacy and operational excellence, and express your enthusiasm for contributing to their goals.
How to prepare for a job interview at AXA Assistance Deutschland GmbH
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Head of Travel Insurance role. Familiarise yourself with the key responsibilities, such as operational oversight and client relationship management, so you can discuss how your experience aligns with these expectations.
✨Showcase Your Leadership Skills
As this role involves leading teams and managing performance, be prepared to share specific examples of your leadership style. Discuss how you've successfully developed team members or improved service delivery in previous positions.
✨Prepare for Strategic Discussions
Given the emphasis on strategic planning and collaboration with senior executives, think about how you can contribute to AXA's vision. Be ready to discuss your approach to identifying service improvements and how you would align with the company's objectives.
✨Demonstrate Crisis Management Experience
Crisis management is a key aspect of this role. Prepare to talk about past experiences where you've successfully navigated challenging situations, highlighting your decision-making process and how you coordinated with teams to resolve issues.
