Head of Technology & Resilience Risk

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Insurance UK, formed by uniting our Commercial and Retail teams under a single leadership, strengthens our core capabilities and our commitment to exceptional customer service Job overview: Join AXA Insurance as Head of Technology and Resilience Risk, a pivotal leadership role where you'll drive our approach to managing technology and operational resilience across the organisation. Reporting to the Director of Risk, Governance and Conduct and being a key part of the Line 1 Risk Leadership team, you'll also sit on the AXA Insurance COO’s extended Senior Leadership team, providing strategic risk insight and inputting into key decisions to ensure we execute our business priorities in a way that is safe and sustainable. Leading a dedicated team of risk professionals, you'll shape our risk management frameworks and maturity while championing customer‑centric thinking across technology, operational resilience, change management, incident response and third‑party oversight. This is your opportunity to influence the end-to‑end Technology and Resilience agenda, collaborate across all three lines of defence and act as a trusted advisor to senior stakeholders navigating the critical intersection of innovation, risk and business continuity. This is a hands‑on and fast paced role where you’ll be required to display thought leadership to support risk owners to manage uncertainty in a way that protects the business and enables innovation. Key responsibilities: Lead Technology and Operational Resilience Strategy - Develop and enhance AXA Insurance's Operational Resilience plan aligned to industry standards and IBS requirements, with clear understanding of critical dependencies (People, Property, Suppliers, IT, Data) and recovery protocols for vendor exit or business discontinuity. Manage Technology Risk and Modernisation - Leverage expert knowledge to identify technology risks and support the COO in designing and executing plans to simplify, modernise and improve the estate for efficiency and better customer outcomes. Oversee Change and Transformation Risk - Establish standards and impact assessments to evaluate how changes and initiatives align to simplification and resilience agendas, lead risk advice on key transformation initiatives and support the COO's view on Change Management Framework effectiveness. Information Security and Data Governance - Maintain clear understanding of InfoSec, Data and Privacy requirements, identify and drive remediation of gaps, oversee a comprehensive Data Risk Management Framework covering quality, integrity, GDPR compliance and availability. Third-Party and Supply Chain Resilience - Assess and manage vendor and supply chain risks, embedding resilience standards and exit strategies to mitigate dependencies and ensure operational continuity. Incident Management and Root Cause Analysis - Lead incident management both in-the-moment and retrospectively, delivering risk event reporting, root cause analysis and lessons learned to drive continuous improvement and inform path-to-tolerance plans. Risk Reporting and Insights - Provide timely, data-driven reporting on technology, resilience, cyber and incident risks using tools such as SCALA, deliver insightful analysis of end-to-end risk profiles, customer journey impacts and intervention opportunities to senior management and governance forums. Build Risk Maturity and Culture - Embed strong risk management disciplines across AXA Insurance COO through KRI development, RCSA execution and governance best practices, lead a high-performing, inclusive risk team and act as trusted advisor to ExCom and key risk committees. Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least three days a week (60%) away from home, this means attending the office, visiting clients or attending industry events. Your skills