At a Glance
- Tasks: Be the first point of contact for customers and manage their claims with empathy.
- Company: Join AX, a leading accident assistance provider with a supportive culture.
- Benefits: Earn up to £27,000 OTE, enjoy 22 days holiday, and access private healthcare.
- Other info: Join a diverse team committed to wellbeing and professional growth.
- Why this job: Make a real difference by helping customers during challenging times.
- Qualifications: Customer-focused mindset and ability to thrive in a fast-paced environment.
The predicted salary is between 27000 - 27000 £ per year.
Join AX where our people and purpose drive us forward. At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role: We’re looking for a motivated and customer-focused individual to join our New Claims team. The ideal candidate will be resilient, adaptable, and passionate about delivering exceptional service in a fast-paced environment to our customers following their involvement in a non-fault accident. During your Welcome Period you will be required to attend the Fort Dunlop office each working day; upon successful completion, you will be required to attend for a minimum of two days per week.
What you’ll be doing:
- You will be the first point of contact for customers, playing a key role in converting initial enquiries into active claims.
- Your focus will be on delivering exceptional service, capturing accurate information, and ensuring a smooth claims process from the outset.
- Handle incoming calls and enquiries, converting them into new claims by delivering outstanding customer service and attention to detail.
- Efficiently manage and convert all new claims allocated to you, in line with business targets and service standards.
- Proactively engage with referral partners (e.g. car dealerships, fleet companies, body shops, brokers, insurers), customers, and third parties to gather all necessary claim details.
- Accurately record all interactions, claim details, next steps, and timelines in the BackOffice system to ensure clear and up-to-date records.
- Support internal and external processes to deliver a seamless and efficient service to all stakeholders.
- Use open questioning, active listening, and empathy to capture all relevant claim information, including accident circumstances, third-party details, and driving conditions.
- Maintain a professional and empathetic approach throughout the claims process, ensuring customers feel supported and informed.
What you’ll bring:
- Demonstrable success in a fast-paced, target-driven, customer-focused environment.
- Previous experience in soft sales is advantageous, though not essential.
- Ability to absorb and apply new processes and systems efficiently.
- Comfortable using Microsoft Office and adaptable to learning bespoke systems.
- Excellent verbal and written communication skills, with the ability to convey information clearly, persuasively, and assertively.
- Proven decision-making and problem-solving abilities, with a logical and analytical approach.
- Capable of managing professional relationships with colleagues, clients, and business partners effectively.
- Proactive, adaptable, and results-oriented, with the ability to work independently and as part of a team.
- A track record of achieving or exceeding performance targets.
- Demonstrates behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight.
What we offer:
- Up to £27,000 OTE
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
Wellbeing, diversity and inclusion: For the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.
New Claims Advisor in Birmingham employer: AX
As a Transport Assistant, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our company offers competitive benefits and fosters an environment where your contributions directly impact client satisfaction and operational efficiency. Located in a bustling transport hub, we provide unique opportunities to engage with a diverse range of clients and enhance your logistical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land New Claims Advisor in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AX). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AX. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace New Claims Advisor in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AX.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AX. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AX
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AX to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AX, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AX's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
