Engineering Support Handler in Birmingham

Join AX where our people and purpose drive us forward. At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.

Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.

About the role: We are seeking a dedicated and detail-oriented Supply Chain / Engineering Support Assistant to join our dynamic team in a busy accident management company. The ideal candidate will play a crucial role in supporting the Supply Chain Managers and the Engineers to deliver excellence to the business and to our customers. During your Welcome Period you will be required to attend the Fort Dunlop office each working day; upon successful completion, you will be required to attend for a minimum of two days per week.

What you’ll be doing:

• Support the network and engineering teams by administering incoming emails, responding where possible or triaging.
• Track key workflows providing visibility to internal stakeholders and ensuring key activity dates are met.
• Support the processing of incoming repair documents.
• Maintain accurate records of all interactions and transactions related to supply chain, engineering and repair.
• Provide exceptional customer service by addressing both internal and external stakeholder enquiries, resolving issues promptly.
• Collaborate with internal teams to streamline processes and improve efficiency.
• Be responsible for maintaining supplier profiles across our various systems.
• Support our supply chain team by gathering data on supplier performance against KPIs.

What you’ll bring:

• Previous experience in a customer service or administrative role, preferably within the accident management or insurance industry.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office (Outlook, Word and Excel).
• Drive for continuous improvement.
• Demonstrate behaviours aligned with our core values: Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight.

What we offer:

• Up to £26,661.
• 22 days holiday (plus bank holidays), rising to 27 with service.
• Workplace pension scheme.
• Bupa Private Healthcare (optional).
• Life Assurance (4x salary).
• Employee Assistance Programme and wellbeing tools.
• Retail discounts and savings.
• Ongoing professional development and career growth opportunities.
• One charity/volunteering day off per year.

Wellbeing, diversity and inclusion: For the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated. We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.

If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.