At a Glance
- Tasks: Manage motor claims, negotiate with insurers, and resolve disputes efficiently.
- Company: AX, a leading accident assistance provider focused on care and customer satisfaction.
- Benefits: Competitive salary, 22-27 days holiday, private healthcare, and career growth opportunities.
- Other info: Award-winning workplace prioritising wellbeing, diversity, and inclusivity.
- Why this job: Join a supportive team where your work is valued and you can make a real impact.
- Qualifications: Strong communication skills, negotiation experience, and ability to work under pressure.
The predicted salary is between 26921 - 26921 £ per year.
Join AX where our people and purpose drive us forward.
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most.
As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do.
We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way.
We’re a team that values care, quality, and customer satisfaction.
You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
As a
Claims Negotiator , you will be responsible for managing motor claims through to resolution, ensuring timely recovery of costs and delivering against monthly pledge and cash targets.
You will use your negotiation skills, legal understanding, and customer service expertise to resolve disputes, progress claims efficiently, and maintain high standards of accuracy and professionalism.
You will be required to attend the Fort Dunlop office for a minimum of two days per week.
- What you’ll be doing
- proactively manage a portfolio of motor claims to achieve monthly financial targets
- investigate delays and non-payment issues, resolving outstanding cases promptly
- negotiate with third-party insurers to maximise recovery, balancing commercial outcomes with litigation risk
- liaise with clients’ solicitors to progress claims via the personal injury portal or into litigation where necessary
- review liability disputes by analysing case files, accident locations, and road layouts
- engage with clients and witnesses to gather supporting evidence and resolve disputes without litigation where possible
- consult with Team Leaders on complex cases and agree next steps
- conduct full case reviews, liaising with internal departments to gather necessary information
- produce clear chronologies of events, including hire periods, repair timelines, and communications
- recommend actions on under-recoveries and disputed hire periods following thorough file analysis
- ensure all actions and communications are accurately recorded in the Back Office system
- reinforce payment criteria set by the ABI, particularly in cases involving rate disputes or late payment penalties
- maintain compliance with GDPR and internal policies
- work closely with internal teams to ensure seamless claim progression
- provide feedback and insights to support process improvements and training initiatives
- carry out additional tasks as requested by your Line Manager.
- What you’ll bring
- proven track record of achieving performance targets in a fast-paced, results-driven environment• strong verbal communication skills with the ability to influence and negotiate effectively
- excellent written communication skills, able to summarise complex situations clearly and logically
- ability to prioritise tasks, manage deadlines, and work under pressure
- confident working independently and collaboratively within a team
- proficient in Microsoft Office and internal case management systems
- knowledge of ABI and GTA guidelines
- adaptable and tenacious self-starter with a proactive approach
- results-oriented with a strong sense of accountability
- analytical thinker with attention to detail
- professional and respectful communicator
- demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight.
What we offer
- A salary of £26,921 per annum, depending on experience
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
- Wellbeing, diversity and inclusion
For the third year in a row, we are proud to share that we’ve won an Inspiring Workplace Award.
This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.
Claims Negotiator in Birmingham employer: AX
As a Transport Assistant, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our company offers competitive benefits and fosters an environment where your contributions directly impact client satisfaction and operational efficiency. Located in a bustling transport hub, we provide unique opportunities to engage with a diverse range of clients and enhance your logistical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Negotiator in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AX). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AX. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Negotiator in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AX.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AX. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AX
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AX to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AX, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AX's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
