At a Glance
- Tasks: Support our Cash Collection team with essential administrative tasks and manage client communications.
- Company: Join AX, a leading accident assistance provider focused on care and customer satisfaction.
- Benefits: Competitive salary, 22-27 days holiday, private healthcare, and ongoing professional development.
- Other info: Flexible work environment with a focus on wellbeing, diversity, and inclusion.
- Why this job: Be part of a supportive team that values your contributions and encourages your growth.
- Qualifications: Detail-oriented with strong communication skills; admin experience is a plus but not essential.
The predicted salary is between 24977 - 24977 £ per year.
Join AX where our people and purpose drive us forward
At AX, we’re passionate about keeping drivers on the road and delivering exceptional care when it matters most.
As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values
Inspired to Innovate, Always Respectful, Fully Accountable, and
Delivering Delight are at the heart of everything we do.
We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way.
We’re a team that values care, quality, and customer satisfaction.
You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
We are seeking a proactive and detail-oriented
Claims Administrator to join our team.
You will provide essential administrative support to our Cash Collection team, enabling the business to meet its pledge and cash collection targets through accuracy, efficiency, and collaboration.
The ideal candidate will have a strong eye for detail, excellent communication skills, and a collaborative mindset.
You will be required to attend the Fort Dunlop office for a minimum of two days per week.
- What you’ll be doing
- act as the central point of distribution for incoming emails to the department
- push for commitment from third party insurer for payment and ensuring any disputes are highlighted to the settlement handler/ team immediately if they cannot be resolved as Claims Administrator.
- establish dispute of non -payment delays, investigating and resolving where able to do so
- efficiently manage outbound calls to clients for losses reimbursement.
- update the Back Office system with accurate, clear records of discussions, next steps and time frames
- ensure the Back Office system is updated in line with all protocols
- reinforce payment criteria set out by ABI to drive performance
- achieve objectives and targets set
- carry out reasonable tasks as requested by your Line Manager.
- What you’ll bring
- desirable skills would be knowledge of ABI guidelines and GTA (General Terms of Agreement) protocols
- preferably but not essential demonstrable administration experience within a fast-paced office environment
- good written communication skills with the proven ability to capture a clear logical summary of situations
- effective time management skills including organisation of self and workload
- competent with using MS Office; Word, Excel and Power Point
- an ability to prioritise, recognising importance and urgency and working to tight deadlines
- detail conscious
- flexible attitude and approach with the ability to work on own initiative
- adaptable, tenacious self-starter who is results orientated
- demonstrate behaviour in line with Company values; Inspired to innovate, Always Respectful, Fully Accountable, Delivering Delight.
What we offer
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
- Wellbeing, diversity and inclusion
For the second year in a row, we are proud to share that we’ve won an Inspiring Workplace Award.
This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on creating a culture where everyone can thrive and feel genuinely appreciated.
We have also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
If our values resonate with you and you’re excited about this opportunity, even if your experience doesn’t perfectly match, we’d love to hear from you.
You might be just who we’re looking for.
Claims Administrator in Birmingham employer: AX
As a Transport Assistant, you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. Our company offers competitive benefits and fosters an environment where your contributions directly impact client satisfaction and operational efficiency. Located in a bustling transport hub, we provide unique opportunities to engage with a diverse range of clients and enhance your logistical expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Administrator in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like AX). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like AX. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Administrator in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at AX.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at AX. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at AX
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at AX to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at AX, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding AX's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
