At a Glance
- Tasks: Assist in managing claims and providing replacement vehicles for customers.
- Company: AX is a leading provider of accident assistance and aftercare services.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: Be part of a dynamic team dedicated to making a difference.
- Why this job: Join a purpose-driven company that values empathy and customer care.
- Qualifications: No specific experience required; just a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
Transport Assistant
Join AX where our people and purpose drive us forward.
At AX, were passionate about keeping drivers on the road and delivering exceptional care when it matters most. As a leading accident assistance and aftercare provider, we support customers involved in non-fault accidents by supplying replacement vehicles and managing their claims with empathy and efficiency.
Our values Inspired to Innovate, Always Respectful, Fully Accountable, and Delivering Delight are at the heart of everything we do. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. Were a team that values care, quality, and customer satisfaction. Youll be part of a supportive environment where your work is appreciated, and your development is encouraged.
About the role
Were looking for a proactive and organised Transport Assistant to coordinate the logistics of our Executive Drivers and vehicle movements across a designated geographical area. Youll play a key role in ensuring efficient resource use, meeting departmental targets, and exceeding client expectations.
What youll be doing
As part of our dedicated team, your responsibilities will include:
- manage and support a team of Executive Drivers, ensuring optimal use of time and resources
- schedule vehicle deliveries, collections, and movements to meet client needs and service standards
- confirm delivery arrangements with clients in a timely, proactive manner
- allocate jobs effectively, ensuring drivers have full instructions and all necessary paperwork
- monitor driver and vehicle locations to ensure timely arrivals and cost-effective routing
- identify and resolve logistical issues in real time
- support and coach other new starters, providing on-the-job training and helping them settle in.
What youll bring
Were looking for someone who takes pride in their work and ideally with:
- experience in a busy transport or logistics environment (preferred but not essential)
- strong people management skills with experience handling performance issues, including absence, disciplinaries, and capability concerns
- excellent logistical planning and resource management abilities
- confident communicator with the ability to build strong relationships at all levels
- high-level administrative and customer service skills
- good geographical knowledge of towns, roads, and rail networks
- logical thinker with clear, calm communication under pressure
- intermediate computer skills, particularly in Microsoft Office
- a commitment to our core values.
What we offer
- £28,800 per annum
- 22 days holiday (plus bank holidays), rising to 27 with service
- Workplace pension scheme
- Bupa Private Healthcare (optional)
- Life Assurance (4x salary)
- Employee Assistance Programme and wellbeing tools
- Retail discounts and savings
- Ongoing professional development and career growth opportunities
- One charity/volunteering day off per year.
Wellbeing, diversity and inclusion
For the third year in a row, we are proud to share that weve won an Inspiring Workplace Award. This is testament to our commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated.
We've also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in our workplace.
REF-228 839
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Transport Assistant in Bracknell employer: AX UK
At AX, we pride ourselves on being an exceptional employer, offering a supportive work culture that values empathy and teamwork. As a Transport Assistant, you'll benefit from comprehensive training and growth opportunities, all while contributing to our mission of keeping drivers safe and supported. Located in a dynamic environment, we foster a sense of community and purpose, making every day rewarding for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Assistant in Bracknell
✨Tip Number 1
Familiarise yourself with the transport and accident assistance industry. Understanding the key players, regulations, and customer needs will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums to connect with current Transport Assistants or those in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your empathy and customer service skills in conversations. Since the role involves supporting customers during stressful times, showcasing your ability to handle such situations can make a strong impression.
✨Tip Number 4
Research AX's values and mission. Tailor your discussions to reflect how your personal values align with theirs, showing that you're not just looking for any job, but are genuinely interested in contributing to their purpose.
We think you need these skills to ace Transport Assistant in Bracknell
Some tips for your application 🫡
Understand the Role:Read the job description for the Transport Assistant position carefully. Make sure you understand the responsibilities and skills required, such as customer service and claim management.
Tailor Your CV:Customise your CV to highlight relevant experience in transport, customer service, or claims management. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the role and the company’s values. Mention specific experiences that demonstrate your ability to provide exceptional care and support to customers.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at AX UK
✨Understand the Company Values
Before your interview, take some time to research AX's values and mission. They are passionate about keeping drivers on the road and delivering exceptional care, so be prepared to discuss how your own values align with theirs.
✨Show Empathy and Communication Skills
As a Transport Assistant, you'll need to demonstrate strong communication skills and empathy. Prepare examples from your past experiences where you effectively communicated with customers or handled sensitive situations.
✨Familiarise Yourself with Accident Assistance
Make sure you understand the basics of accident assistance and aftercare services. Being knowledgeable about the industry will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in the Transport Assistant role. This shows your enthusiasm and helps you gauge if it's the right fit for you.
