Claims Support Administrator

Salary: £24,977

Hours: 37.5 Hours, Monday to Friday between 8am and 8pm with occasional weekends.

Join APU to set the benchmark for excellence in investigative services. APU Limited’s mission is to deliver a professional, ethical, and trustworthy service tailored to the unique needs of each client. We achieve this through a bespoke approach, a passionate and accredited team, and a commitment to innovation and technological advancement. We are a trusted provider of specialist claims support services, offering a wide range of solutions including hire period statements, client interviews and witness statements, vehicle hire rate assessments, locus reports, and tracing services.

Our values are inspired to innovate, always respectful, fully accountable, and delivering delight. These values guide our commitment to quality, professionalism, and client satisfaction. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged.

About the role:

• To undertake tracing and co-operation activities in relation to third parties and witnesses in order to support AX claim recovery.
• During your Welcome Period you will be required to attend the Fort Dunlop office each working day; upon successful completion, you will be required to attend for a minimum of two days per week.
• Deal with all general administrative duties relating to the department.
• Receive incoming calls and direct as required to colleagues, taking clear messages ensuring they are communicated appropriately.
• Prioritise workload and report requests in accordance with business demand.
• Record, process and invoice for all aspects of APU Ltd desktop reviews for both internal departments and external clients.
• Handle enquiries and requests for documentation in relation to accident claims being managed by in-house departments and solicitors and control their progression throughout the claims cycle.
• Support and help prioritise workload for Client Relationship Advisors, ensuring visits are completed within a timely and appropriate manner.
• Assess intervention claims on receipt of documentation from third party insurers and their representatives.
• Accurately respond to third party insurers and their representatives in order to minimise the risk of under recoveries to the business.
• Act at all times with honesty and integrity, displaying confidentiality.
• Advise of any issues/trends which impact the timely completion of assigned work.
• Observe and comply with GDPR.
• Consistently meet or exceed set performance objectives.
• Undertake additional tasks and responsibilities as reasonably requested.

What you’ll bring:

• Demonstrable experience of working in a busy administration-based role.
• Experience of working in a time pressured environment.
• Excellent written and verbal communication skills.
• Ability to prioritise workload, recognising importance and working to tight deadlines.
• Work under pressure and on own initiative.
• Excellent customer service ethos.
• Detail conscious with a logical, problem solving thought process with confidence to question decisions.
• Competent with using MS Office.
• Work on own initiative as well as support team and departmental goals and objectives.

What we offer:

• A competitive salary dependent on experience.
• 22 days holiday (plus bank holidays), rising to 27 with service (pro-rata).
• Workplace pension scheme.
• Bupa Private Healthcare (optional).
• Life Assurance (4x salary).
• Employee Assistance Programme and wellbeing tools.
• Retail discounts and savings.
• Ongoing professional development and career growth opportunities.
• One charity/volunteering day off per year.

Wellbeing, diversity and inclusion:

For the third year in a row, AX have won an Inspiring Workplace Award. This is testament to the commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered. AX has also achieved Thrive at Work Bronze Level accreditation from the West Midlands Combined Authority, recognising our commitment to improving health and wellbeing in the workplace.

If our values resonate with you and you’re excited about this opportunity, we’d love to hear from you. You might be just who we’re looking for.

More about APU:

Accredited by the Association of British Investigators, APU is well-positioned to lead the industry in response to evolving government regulations affecting investigative services. All APU investigators are DBS-checked and operate to the highest professional standards. We leverage the latest technology and best practices to ensure we remain at the forefront of the industry. Our Client Relationship Advisors serve as ambassadors for both APU and our clients. They are fully trained, accredited, and equipped to deliver a professional and courteous service in every interaction. Their appearance, conduct, and communication reflect the high standards we uphold. We are proud to be a multi-lingual team, capable of engaging effectively with individuals and businesses across the UK in a wide range of commonly spoken languages.