Job Description Claims Support Administrator Hours: 37.5 Hours, Monday to Friday between 8am and 8pm with occasional weekends Join APU to set the benchmark for excellence in investigative services. APU Limited’s mission is to deliver a professional, ethical, and trustworthy service tailored to the unique needs of each client. We achieve this through a bespoke approach, a passionate and accredited team, and a commitment to innovation and technological advancement. We are a trusted provider of specialist claims support services, offering a wide range of solutions including hire period statements, client interviews and witness statements, vehicle hire rate assessments, locus reports, and tracing services. These values guide our commitment to quality, professionalism, and client satisfaction. We foster a culture that prioritises wellbeing, development, and inclusivity, ensuring our people feel supported and empowered every step of the way. We’re a team that values care, quality, and customer satisfaction. You’ll be part of a supportive environment where your work is appreciated, and your development is encouraged. To undertake tracing and co-operation activities in relation to third parties and witnesses in order to support AX claim recovery. During your Welcome Period you will be required to attend the Fort Dunlop office each working day, upon successful completion, you will be required to attend for a minimum of two days per week. handle enquiries and requests for documentation in relation to accident claims being managed by in-house departments and solicitors and control their progression throughout the claims cycle support and help prioritise workload for Client Relationship Advisors, ensuring visits are completed within a timely and appropriate manner assess intervention claims on receipt of documentation from third party insurers and their representatives accurately respond to third party insurers and their representatives in order to minimise the risk of under recoveries to the business consistently meet or exceed set performance objectives demonstrable experience of working in a busy administration-based role excellent customer service ethos competent with using MS Office work on own initiative as well as support team and departmental goals and objectives. A competitive salary dependent on experience ~22 days holiday (plus bank holidays), rising to 27 with service (pro-rata) ~ Workplace pension scheme ~ Bupa Private Healthcare (optional) ~ Life Assurance (4x salary) ~ Employee Assistance Programme and wellbeing tools ~ Retail discounts and savings ~ Ongoing professional development and career growth opportunities ~ Wellbeing, diversity and inclusion This is testament to the commitment to fostering a positive and inclusive workplace where every individual feels valued, supported, and empowered and remain focused on fostering a culture where everyone can thrive and feel genuinely appreciated. Accredited by the Association of British Investigators, APU is well-positioned to lead the industry in response to evolving government regulations affecting investigative services. All APU investigators are DBS-checked and operate to the highest professional standards. Our Client Relationship Advisors serve as ambassadors for both APU and our clients. They are fully trained, accredited, and equipped to deliver a professional and courteous service in every interaction. Their appearance, conduct, and communication reflect the high standards we uphold. We are proud to be a multi-lingual team, capable of engaging effectively with individuals and businesses across the UK in a wide range of commonly spoken languages.
Administrator - Legal Support Services in Birmingham employer: AX UK
At AX, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a vital role in our mission to keep drivers safe and satisfied. With comprehensive training provided for the Car Valeter role, employees can expect ample opportunities for personal and professional growth, alongside a culture that values teamwork and exceptional service. Located in a vibrant area, working with us means being part of a dedicated team that truly cares about making a difference in our customers' lives.
