At a Glance
- Tasks: Handle customer enquiries and orders while providing top-notch support.
- Company: Join a fast-growing, community-focused business in equipment hire and waste management.
- Benefits: Enjoy competitive salary, pension scheme, discounts, and generous holiday.
- Other info: Hybrid working options available after training, with excellent career progression.
- Why this job: Make a real difference in customer satisfaction and sustainability.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 30000 £ per year.
AWS Nationwide is a fast-growing, customer-focused business and proud member of Reconomy. We specialise in providing end-to-end solutions in equipment hire and waste management, offering everything from tools, plant and powered access equipment to skips, RoRo containers and hazardous waste services. Our streamlined service allows clients to place a single order for all their site needs, with same-day delivery often available. We work across a range of sectors including construction, housebuilding, retail and civil engineering, always putting compliance, sustainability and service excellence at the heart of what we do.
Our Success Is Built On Four Core Values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
About the Role:
Are you currently working in a customer service role but looking for a change or a new challenge? It’s preferable if you have office experience, but if you haven’t, that’s okay; your customer service skills are most important for this role. As a Customer Service Administrator, you will be receiving and processing customer enquiries and orders. Proactively problem-solving and thinking outside the box to offer solutions when things don’t go to plan. Working with our supply chain, negotiating solutions and ultimately making sure the customer is happy and feels supported is key to this role.
Key Responsibilities:
- Routine administrative tasks including dealing promptly and efficiently with phone and email queries from customers and suppliers.
- Supporting team leader to maximise efficiency of the team.
- Fully familiarise yourself with the team’s procedures, key objectives and goals.
- Quote chasing - upsell whenever possible to increase profitability.
- Demonstrate excellent levels of customer service at all times.
- Proactively communicate with your sales and operational colleagues to ensure clear lines of communication.
- Assisting the other team members when needed.
- Adherence to the internal Service Level Agreement.
Working hours are 8 am to 5 pm (Monday to Friday) with a one-hour lunch break. There is a rota for working until 5:30 pm one day a week and one Saturday morning until mid-day in four, which is paid additionally as overtime. In this role you will be office based in Gosport, with the option of hybrid working once fully trained.
What We Need From You:
- Friendly, enthusiastic and a good team player.
- Previous experience in customer service is essential, with excellent interpersonal and communication skills.
- Efficiency, accuracy, and attention to detail.
- Self-motivated and willing to take the initiative and aptitude to work without direct supervision.
- Can recognise when a team member requires support and steps in to assist unprompted.
- Takes pride in the team’s achievement of their objectives.
- Strong organisational skills with the ability to adapt and successfully multitask.
- Excellent IT skills. Experience of using Salesforce would be useful but it’s ok if you haven’t used it before, training will be provided.
- Tool plant hire experience would be advantageous but is not a requirement.
What We Offer:
- Financial perks: Pension scheme, length of service rewards, and referral bonuses.
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
- Health & wellbeing: Flu jabs, eye-care vouchers, and an Employee Assistance Programme.
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
- Community engagement: Volunteer days and collaboration with local charities.
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
- Employee voice: Regular "My Voice" surveys and follow-up check-ins to drive meaningful change.
Customer Service Administrator in Gosport employer: AWS Nationwide
AWS Nationwide is an exceptional employer that prioritises the growth and wellbeing of its employees while fostering a supportive and community-focused work culture. Located in Gosport, the company offers a range of benefits including generous holiday allowances, mental health support, and opportunities for career progression, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Gosport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWS Nationwide. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWS Nationwide before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Gosport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWS Nationwide:Your cover letter is your chance to shine! Tell us why you want to work at AWS Nationwide specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWS Nationwide!
How to prepare for a job interview at AWS Nationwide
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
