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- Tasks: Guide major UK&I customers on their cloud journey and ensure effective AWS team collaboration.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers adopt cutting-edge cloud solutions.
- Qualifications: Experience in leading technical projects and engaging with customers.
- Other info: Be part of a dynamic team passionate about driving customer success.
The predicted salary is between 48000 - 72000 £ per year.
As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology, including generative AI, to solve business problems that have big customer impact? Come build the future with us.
Key job responsibilities- Guiding large/complex UK&I customers through their cloud adoption journey
- Ensuring cross-functional AWS team collaboration to deliver customer outcomes
- Serving as a trusted partner, leveraging transformation expertise to shepherd customers
- Driving customer education, governance, and workload migration planning
- Proactively solving customer challenges with new ideas, tools, and GenAI guidance
- Evangelizing AWS services and delivering great customer experiences
- Contributing to the day-to-day management of successful AWS adoption
As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.
About the teamThe AWS UK&I Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. This team's passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS's commitment to the UK&I market.
BASIC QUALIFICATIONS- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, math, business or equivalent
Sr. Customer Solutions Manager, UKI Customer Solutions Management in London employer: AWS EMEA SARL (UK Branch)
Contact Detail:
AWS EMEA SARL (UK Branch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Solutions Manager, UKI Customer Solutions Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their culture, and be ready to discuss how your experience aligns with their needs. Practice common interview questions to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for?
We think you need these skills to ace Sr. Customer Solutions Manager, UKI Customer Solutions Management in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience with large-scale transformations and cloud adoption, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t just list your experiences; tell us about specific challenges you’ve faced and how you tackled them. We love candidates who can think outside the box and come up with innovative solutions, especially in tech!
Communicate Clearly: Since this role involves a lot of communication with customers and teams, make sure your application reflects your ability to convey ideas clearly. Use straightforward language and structure your thoughts logically – we appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and really interested in joining our team!
How to prepare for a job interview at AWS EMEA SARL (UK Branch)
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS services and solutions. Familiarise yourself with the latest offerings, especially around cloud adoption and generative AI. This will not only help you answer technical questions but also show your passion for the role.
✨Showcase Your Transformation Experience
Prepare to discuss specific examples of large-scale transformations you've led. Highlight your problem-solving skills and how you’ve successfully guided customers through complex projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration Skills
Since this role involves working with various teams, be ready to talk about your experience in cross-functional collaboration. Share instances where you’ve driven teamwork between sales, support, and engineering to achieve customer outcomes.
✨Prepare Questions for Leadership
Think of insightful questions to ask during the interview, especially about the company’s vision for cloud adoption and customer success. This shows your interest in the role and helps you gauge if the company aligns with your values and career goals.