At a Glance
- Tasks: Lead cloud adoption strategies for major energy clients and drive transformational outcomes.
- Company: Join AWS's Global Energy Industries team, shaping the future of energy.
- Benefits: Competitive salary, growth opportunities, and a collaborative culture focused on innovation.
- Other info: Dynamic environment with a focus on mentorship and continuous learning.
- Why this job: Make a real impact in the energy sector while working with cutting-edge cloud technologies.
- Qualifications: Experience in customer-facing roles and leading complex technical programmes.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a Sr Customer Solutions Manager (CSM) to join our Global Energy Industries team to work with one or more of the largest Energy industry customers. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer. We help large global Energy organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud. Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within energy firms. At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.
Are you passionate about shaping the future of the Energy industry by translating customer’s objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you.
Key job responsibilities
- Customer Solutions Managers (CSMs) are obsessed with accelerating our customer’s cloud adoption and driving value from investments in the cloud. They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey. CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.
CUSTOMER FACING RESPONSIBILITIES:
- Drive and Support Cloud Adoption Plan: Working with both the customer and various AWS teams including the Customer Account team, Service teams, Professional Services, Training and the partner ecosystem, CSMs create a detailed customer plan leveraging customer planning best practices. CSMs are responsible for establishing an executable plan to realize the vision and strategy created by the Customer Account team. CSMs also help customers optimize and co-develop services and features to support specific customer use cases through the influencing of product development roadmaps.
- Accelerate the Customer’s Cloud Adoption Journey and Maximize Customer Value: This is achieved through the ownership of:
- Adoption: To support customer business goals and to advance the customer’s cloud adoption. This includes defining key milestones, removing blockers and implementing processes to accelerate workload migrations.
- Enablement: To drive customers’ People and Operating Model change, it is critical to define a training strategy to upskill technical and non-technical roles across the customer’s organization to ensure effective adoption of AWS.
- Governance: Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.
- Identify & Align on Strategic Opportunities: CSMs work with the Customer Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale migrations, data and analytics, digital innovation, high performance computing, product innovation and business agility. CSMs provide support to these opportunities via a number of mechanisms including TCO analysis and business case assessments.
- Deliver Training Across The Organization: CSMs work with the customer organization and other AWS groups (e.g. AWS Training, ProServe) to establish a train the trainer program, train the trainers and leverage internal AWS resources to deliver training across the customer organization at scale.
INTERNAL FACING RESPONSIBILITIES:
- Develop the CSM Function: Define and implement scalable standard mechanisms, methodologies, and tools that will be highly valued. This includes working with other CSMs and through internal groups such as Technical Field Communities (TFCs) to develop, curate and distribute knowledge and best practices related to addressing customer vision and strategy as well as accelerating their cloud adoption journey.
- Customer Account Team Management & Reporting: CSMs are the critical "connective tissue" between the various members of the Customer Account team which includes Global Account Managers (GAMs) and Solutions Architects (SAs), Technical Account Managers (TAMs), and Professional Services (ProServe). CSMs are essential in aligning and managing the various activities and programs undertaken by the Customer Account team to deliver on the customer’s cloud strategy and vision.
- Collaborate With Internal AWS Teams: CSMs drive and support product and organizational development within AWS by collaborating with various internal AWS teams such as Product Development and other Service teams. Some of the ways that CSMs collaborate with internal AWS teams include contributing to AWS service roadmaps through mechanisms such as Product Feature Request (PFR) management.
- Leveraging Data & Building Repeatable Mechanisms: CSMs leverage data to validate strategies and guide performance measures for programs and initiatives that are in flight. They take responsibility for identifying, documenting, reporting and analyzing data to ensure that the Customer Account team is measurably achieving the customer’s cloud vision and strategy.
A day in the life
Your days are dynamic and impactful, moving fluidly between customer-facing strategic work and internal collaboration. You might start with a governance standup with your energy customer, then transition to a working-backwards session shaping a new sustainability initiative. Executive touchpoints maintain alignment and trust while you tackle hands-on work removing migration blockers or optimizing HPC workloads. Internally, you'll sync with account teams, advocate for customer needs with AWS product teams, and analyze data to validate program performance. You'll invest meaningful time building repeatable mechanisms and synthesizing customer insights for AWS leadership, all while managing competing priorities in an ambiguous, fast-paced environment.
About the team
Join the Global Energy Industries team within AWS Industries, where you'll support the largest Oil & Gas and Power & Utilities organizations through transformational cloud adoption. Our team of critical thinkers and self-starters uses data-driven decision making to deliver industry-changing outcomes, collaborating shoulder-to-shoulder with Solutions Architects, Account Managers, TAMs, and Professional Services across geographical boundaries. The culture is collaborative and growth-oriented, with heavy investment in knowledge-sharing, mentorship, and continuous learning. We're motivated by customers' long-term success and energized by shaping the future of the Energy industry. If you thrive in a high-trust, high-impact environment where your strategic thinking directly influences how global energy leaders transform their businesses, you'll find your home here.
BASIC QUALIFICATIONS
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in a senior customer-facing role
- Experience in leading complex, large-scale, IT, technical or engineering programs
- Experience working with current technologies (especially cloud)
PREFERRED QUALIFICATIONS
- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of key technology and market trends
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience implementing AWS/cloud services
Sr. Customer Solutions Manager, AWSI Energy & Utilities IBU in London employer: AWS EMEA SARL (UK Branch)
AWS Search Marketing in the United Kingdom is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among a team of search experts. Employees benefit from comprehensive growth opportunities, competitive compensation, and the chance to make a significant impact on global paid search initiatives, all while enjoying the vibrant atmosphere of the UK market.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Customer Solutions Manager, AWSI Energy & Utilities IBU in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AWS EMEA SARL (UK Branch). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AWS EMEA SARL (UK Branch) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sr. Customer Solutions Manager, AWSI Energy & Utilities IBU in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AWS EMEA SARL (UK Branch):Your cover letter is your chance to shine! Tell us why you want to work at AWS EMEA SARL (UK Branch) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AWS EMEA SARL (UK Branch)!
How to prepare for a job interview at AWS EMEA SARL (UK Branch)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
