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- Tasks: Drive go-to-market strategies for Amazon Connect solutions across EMEA.
- Company: Join AWS, the leading cloud platform with a culture of innovation.
- Benefits: Flexible work-life balance, mentorship opportunities, and a diverse team culture.
- Why this job: Make an impact by helping partners deliver exceptional customer experiences with cutting-edge technology.
- Qualifications: 5+ years in sales or management, preferably in cloud technology or contact centres.
- Other info: Moderate travel across Europe, Middle East, and Africa required.
The predicted salary is between 48000 - 84000 £ per year.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is seeking a Senior Worldwide Specialty Seller to drive our Connect partner go-to-market (GTM) strategy for Amazon Connect solutions across Europe, Middle East, and Africa. Amazon Connect services work backward from the needs of customers to provide a broad array of AI powered customer experience services that deliver personalized service across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.
As a Senior Worldwide Specialty Seller, you will strategically build mind share and adoption of Amazon Connect practices across our strategic existing and new partners in the EMEA market. You will own and drive GTM strategies for Amazon Connect partners in your assigned EMEA territories. You will be responsible for developing and implementing key programs and initiatives to drive revenue and user adoption, ensuring new customers select AWS as their cloud provider for customer experience solutions via these partners.
You will strategically identify Connect customers and opportunities, build and manage pipeline, lead Connect solution discussions for partners and customers, collaborate with our regional Connect teams to qualify and validate how and when we deliver our services via a regionally specific partner, oversee successful customer implementation of the solution, and own sales cycle and business goals for your territory. By establishing and growing business and technical relationships at senior levels, and managing strategic interactions with these stakeholders, you will drive top line revenue growth and overall end customer adoption and value through partners.
You will work independently with our EMEA partner, go-to-market strategy and business development leaders to develop and implement strategic support, co-programming, and portfolio engagement to increase middle and tail of funnel outcomes and accelerate seller cycles in the field. You will also lead collaboration with cross functional teams in marketing, solutions architecture, and business development to execute a consistent coverage model, go-to-market strategy, and goals for the AWS business in Europe, Middle East, and Africa.
- Drive Customer Obsessed partner business strategies in the EMEA market.
- Develop and implement AWS go-to-market strategies with Connect partners in your assigned EMEA territories.
- Build and maintain strategic relationships with senior partner stakeholders.
- Accelerate customer adoption with partners by developing and executing comprehensive sales and business plans, leading well-developed sales engagements and successful GTM activities.
- Design and implement scalable programs and deliver insightful business reviews to unblock partner challenges and drive growth.
- Create operational planning documents and serve as an Amazon Connect subject matter expert for the EMEA market.
- Ensure customer and partner satisfaction through strategic engagement and relationship management.
- Expect moderate travel throughout Europe, Middle East, and Africa.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- Bachelor's degree, or Bachelor of Arts degree
- 5+ years of sales or sales management in infrastructure or cloud technology experience
- Experience in a customer-facing role in the contact center or call center technology industry
- Demonstrated success in partner management or channel sales in the EMEA market
- Experience negotiating complex deals with customers and partners or equivalent
- 3+ years of exceeding quota and key performance metrics experience
- Ability to engage with senior customer executives (e.g., CIO, CTO), build strategic relationships, and help customers execute on large-scale engagements
- Deep CX background with extensive knowledge of Contact Center, VDI, or Unified Communications business
- Experience managing territory-based sales strategies in European, Middle Eastern, or African markets
- Knowledge of regional regulatory requirements and business practices
- Proficiency in one or more European languages is a plus
Senior WW Spec Seller, Connect, EMEA, AWS in London employer: AWS EMEA SARL (UK Branch)
Contact Detail:
AWS EMEA SARL (UK Branch) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior WW Spec Seller, Connect, EMEA, AWS in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job.
✨Tip Number 2
Show off your expertise! Create content that highlights your knowledge in customer experience solutions and Amazon Connect. Share it on LinkedIn or relevant forums to get noticed by potential employers.
✨Tip Number 3
Don’t just apply; follow up! After submitting your application through our website, drop a message to the hiring manager or recruiter. A little persistence can go a long way in making you stand out.
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios related to partner management and sales strategies. Tailor your responses to showcase how you can drive growth in the EMEA market.
We think you need these skills to ace Senior WW Spec Seller, Connect, EMEA, AWS in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior WW Spec Seller role. Highlight your experience in sales management and partner relationships, especially in the EMEA market. We want to see how your skills align with our go-to-market strategies!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific metrics or examples to demonstrate how you’ve exceeded quotas or driven customer adoption in previous roles. This will help us see the impact you've made in your past positions.
Be Customer Obsessed: Since this role is all about driving customer success, make sure to emphasise your customer-centric approach. Share examples of how you've built relationships with customers and partners, and how you've helped them achieve their goals using cloud technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at AWS EMEA SARL (UK Branch)
✨Know Your Stuff
Make sure you have a solid understanding of Amazon Connect and its features. Brush up on AI-powered customer experience services and how they can solve complex challenges for customers. Being able to discuss these topics confidently will show your expertise and passion for the role.
✨Build Relationships
Since this role involves managing strategic relationships with senior partner stakeholders, think about how you can demonstrate your relationship-building skills. Prepare examples from your past experiences where you've successfully engaged with senior executives or partners to drive business outcomes.
✨Showcase Your Sales Acumen
Be ready to discuss your previous sales successes, especially in the cloud technology space. Highlight specific instances where you've exceeded quotas or developed successful go-to-market strategies. This will help illustrate your ability to drive revenue and user adoption in the EMEA market.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical situations related to partner management or customer engagement. Think through potential challenges you might face in this role and how you would address them. This will demonstrate your problem-solving skills and strategic thinking.
